ServiceNow Program Manager

A company is looking for a ServiceNow Program Manager.

Key Responsibilities

Define program scope, objectives, and success criteria, and manage comprehensive program plans and timelines for ServiceNow projects

Lead the program lifecycle from initiation to post-go-live transition, coordinating cross-functional teams and ensuring adherence to SDLC and Agile methodologies

Proactively identify and mitigate risks, manage program governance, and communicate program status and updates to stakeholders

Required Qualifications

Extensive experience in program management, particularly with ServiceNow implementations

Deep knowledge of the ServiceNow ecosystem and its applications (e.g., ITSM, CSM, HRSD)

Proven experience in managing cross-functional teams and complex projects

Strong understanding of Software Development Lifecycle (SDLC) and Agile methodologies

Ability to act as a Subject Matter Expert (SME) on the ServiceNow platform