Team Leaders are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day! Team Leaders at The Escape Game will encourage, challenge, serve, and empower their teammates to uphold our service and hospitality standards. The ideal TL is excited to be flexible, creative, and positive in a fast-paced environment, and they are determined to ensure every single guest and team member enjoys their experience at The Escape Game.
Embodying our mission, vision, and values during every shift
Following TEG's 4 As of Leadership
Attitude
Appreciation
Adaptability
Awareness
Leading and communicating with a team of 4-15
Creating a fun, positive atmosphere
Ensuring operational excellence on shift by:
Opening and closing the store
Making sure games start on time
Facilitating team member breaks
Upholding TEG standards by redirecting and encouraging team members using "Continuous, Gracious Pressure," TEG's form of team coaching
Addressing minor maintenance issues
Managing cash/inventory
Ensuring each guest has a five-star experience and leaves happy
Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
Flexible availability. This role often works nights, weekends, and/or holidays.
Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
Ability to stand for long periods of time (about 75-80% of your shift).
Align with TEG's Uniform Standards.
Genuine love for serving others
Flexible, humble, and teachable
High capacity for creative problem solving
Excellent discernment
Flexible multi-tasker
Strong interpersonal skills and emotional intelligence
Positively influences others
Basic computer skills
Maintains composure in high-stress, fast-paced environments
Benefits for full time team members include:
Team Leader in Training • Santa Clara, CA, United States
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