Job descriptionBilling Supervisor – Buffalo, NY | Hybrid Compensation: $75,000–$90,000 Schedule: Hybrid – 2–3 days remote after onboarding period Employment Type: Full-Time | Direct Hire A well-established law firm is seeking a Billing Supervisor to lead and support a team of three Billing Specialists. This position offers an excellent opportunity for an experienced legal billing professional who enjoys balancing hands-on billing responsibilities with team leadership, process improvement, and collaboration across the firm. RESPONSIBILITIES - Supervise, mentor, and support a team of three Billing Specialists - Oversee the complete billing cycle, ensuring timely and accurate client invoicing - Review and approve prebills, invoices, write-offs, adjustments, and billing exceptions - Partner with attorneys and firm leadership to resolve billing inquiries and ensure adherence to client billing guidelines - Monitor workflow, productivity, and billing deadlines to ensure high-quality service and accuracy - Assist with electronic billing (e-billing) processes and management of outside counsel guidelines - Analyze billing trends, identify process improvement opportunities, and implement best practices - Support month-end and year-end billing activities, reporting, and reconciliation efforts - Train new team members and assist with the development of billing procedures and documentation - Serve as a resource for complex billing issues and client account inquiries QUALIFICATIONS - Prior law firm billing experience strongly preferred - Previous supervisory, team lead, or mentoring experience - Strong understanding of legal billing procedures, billing systems, and e-billing platforms - Ability to work effectively with attorneys, clients, and administrative staff - Excellent attention to detail, organizational skills, and problem-solving abilities - Proficiency with Microsoft Excel and billing/accounting software - Strong communication skills and a customer-service mindset - Associate's Degree or equivalent; 5–7 years of relevant experience BENEFITS - Medical Insurance (3 plan options; 2 plans with firm-paid deductibles for employee-only coverage) - Dental & Vision Insurance - Firm-Paid Life and AD&D Insurance - Firm-Paid Long-Term Disability Insurance - Voluntary Short-Term Disability, Life, Child Life, and Spouse Life Insurance - Flexible Spending Accounts (Medical, Dependent Care, Transit/Commuter) - 401(k) Plan with Profit Sharing (3% contribution after one year) - AFLAC Supplemental Insurance Options