Support Center Coach

Support Center Coach

Guidehouse is seeking a Support Center Coach to support a public diplomacy office at the Department of State. This office is responsible for strengthening the effectiveness of public diplomacy practitioners by streamlining access to Department resources, enhancing tailored support, and improving transparency and coordination across bureaus so that public diplomacy practitioners can do their jobs more effectively.

As a Support Center Coach, you will manage a portfolio of missions (embassies, consulates, and domestic public diplomacy offices) and serve as the primary liaison between the public diplomacy practitioners at these missions and the support services offered by the Bureau and Department. In this fast-paced, service-oriented role, you will field and triage incoming requests, conduct consultations with practitioners to identify their needs, identify solutions, and connect them with subject-matter expertise across the Department.

The Support Center Coach will provide coaching sessions to empower self-discovery and accountability for their practitioners, as needed. Drawing on coaching best practices used across the Support Center- such as asking open-ended questions, practicing empathy, ensuring psychological safety, and detaching from specific outcomes so that the practitioner(s) can find solutions that work for them and their teams. Coaches guide practitioners in identifying solutions that work for their teams and local contexts. Some practitioner needs will have straightforward answers available through Department resources; others will be complex and require the Coach to use coaching skills, facilitation techniques, and problem-solving approaches to support the practitioner in navigating challenges.

What You Will Need:

• An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance
• Bachelors Degree
• Previous experience working in public diplomacy for the Department of State.
• FIVE (5) years or more experience in a leadership role that required improving individual, team, and organizational performance.

What Would Be Nice To Have:

• ICF Coaching certified
• Ability to work in a dynamic and collaborative team environment
• Ability to bridge cultural and language barriers while working with clients where English may be a second language
• Ability to learn and adopt concepts and strategies related to strategic planning, monitoring and evaluation, audience analysis, best practices and techniques
• Ability to travel internationally to any location requested
• Ability to view problems from multiple angles and apply a variety of solutions to solving them
• Ability to professionally represent Guidehouse when participating and leading client-facing discussions and meetings
• Excellent attention to detail
• Excellent organizational, written, and oral communication skills

The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.