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Rider Solution
General Manager 2 - Support ServicesRider Solution • Palo Alto, CA, United States
General Manager 2 - Support Services

General Manager 2 - Support Services

Rider Solution • Palo Alto, CA, United States
9 days ago
Job type
  • Full-time
Job description

General Manager 2 - Support Services

Palo Alto, CA, United States

About the Job General Manager 2 - Support Services

Experience level: Mid-senior

Experience required: 5 Years

Education level: Bachelors degree

Salary: $131,000 - $140,000

Type: Full time + Benefits

Location: Palo Alto, CA

Job Description - Key Responsibilities:

  • Harboring and strengthening lasting professional relationships with key client stakeholders
  • Conducting patient rounding with nurses
  • Identifying and implementing process improvement initiatives
  • Ensuring that employees demonstrate an active customer hospitality orientation toward both clients and customers.
  • Integrating fully within our clients organization by becoming a trusted advisor with a customer service focus
  • Ensuring patient happiness
  • Analyzing patient satisfaction data, financial results, and implementing additional measurements and action plans in these areas to achieve optimal unit performance.
  • Completing required departmental reporting, including financial reports and analysis
  • Building a positive environment, while developing and motivating the team
  • Participation in and directing the patient transport, PEMS, and SRC operations, employee rounding and interaction with the patients, their families and the nursing staff, ensuring proper transport procedures & staff training.
  • Refine systems ensuring sustained effort of achieving standards and follow through and visibility within the facility.

Do you have:

  • Recent experience handling patient transport, PEMS, and SRC program in a hospital.
  • Understands the importance of patient satisfaction, is able to evaluate and recommend improvements to help with patient satisfaction.
  • Strong client/employee relationship-building skills
  • Handle direct reports in multiple locations on the campus.
  • Quickly grasp situations in a rapidly changing environment and logically progress through solutions.
  • Previous Service Response Center (SRC) management, Patient Transport, and/or EVS experience in a healthcare environment.
  • Strong management skills for directing daily operations.
  • Experience ensuring program compliance, controlling costs with project management ability to include a customer focus, the ability to communicate effectively, and a sense of urgency.

Responsibilities:

  • Responsible for general management of an account/unit providing two or more core services (Core Services of: Transport, Concierge or Service Response Center (SRC) Senior-most person assigned to a one client account.

Qualifications:

  • Basic Education Requirement - Bachelors Degree or equivalent experience.
  • Basic Management Experience - 5 years
  • Basic Functional Experience - 5 years
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General Manager 2 - Support Services • Palo Alto, CA, United States

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