Manager, Health Center

Health Center Manager

It's rewarding to be on a team of people that truly believe in making an impact!

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The Health Center Manager oversees all medical center operations, focusing on efficiency, productivity, and patient-centered care. Key responsibilities include meeting production targets, aligning strategies with organizational goals and financial oversights. They drive continuous improvement through KPI monitoring and process optimization while ensuring regulatory compliance and safety. The manager fosters collaboration with healthcare providers and staff, promoting high-quality care, professional development, and innovation. They also oversee facility operations to support seamless healthcare delivery and enhance patient experience, while staying updated on industry trends.

Essential Duties & Responsibilities

• Direct and oversee day-to-day operations of the Medical Center, ensuring optimal efficiency, staff productivity, and seamless integration of patient-centered care principles.
• Collaborate closely with executive leadership to develop and execute strategic initiatives aimed at enhancing operational workflows, reducing patient wait times, and elevating overall patient experience.
• Partner with the Director of Operations to manage financial oversight, achieve production targets, and implement strategic plans that align with organizational goals.
• Establish and exceed operational benchmarks while maintaining fiscal responsibility and adherence to budgetary constraints.
• Drive performance excellence through proactive monitoring of key performance indicators (KPIs), analyzing trends, and implementing innovative solutions to improve operational effectiveness and efficiency.
• Lead process optimization initiatives, leveraging data-driven insights and best practices to streamline operations and enhance quality of care delivery.
• Cultivate and maintain strong relationships with internal stakeholders, including healthcare providers, administrative staff, and external partners, fostering collaboration and teamwork.
• Champion patient engagement initiatives and care coordination efforts to ensure high-quality, patient-centric healthcare services that meet regulatory standards and exceed patient expectations.
• Ensure strict adherence to regulatory requirements, including HIPAA and other healthcare regulations, to safeguard patient confidentiality and uphold standards of patient and staff safety.
• Conduct regular risk assessments, implement corrective actions, and monitor compliance with organizational policies and procedures to mitigate risks and maintain a safe healthcare environment.
• Foster a culture of professional growth, diversity, and innovation within the team, providing mentorship, training, and development opportunities to enhance staff competencies and job satisfaction.
• Promote a collaborative work environment that values transparency, integrity, and ethical behavior, building trust and cohesion among team members and promoting a positive organizational culture.
• Collaborate with executive leadership to develop and manage the annual operating budget, ensuring strategic allocation of resources to support sustainable growth and operational excellence.
• Partner with finance and administrative teams to implement cost-effective solutions and optimize financial performance while maintaining high standards of healthcare delivery.
• Maintain a pristine and organized medical center environment that reflects the organization's commitment to professionalism, cleanliness, and patient comfort.
• Oversee facility operations, including maintenance, equipment management, and resource allocation, to support uninterrupted healthcare delivery and enhance overall patient experience.
• Stay abreast of industry trends, healthcare regulations, and best practices through continuous education and professional development, maintaining licensure and certifications as required.
• Actively participate in industry conferences, forums, and professional networks to exchange knowledge, gain insights, and drive innovation in healthcare management and administration.

Additional Duties & Responsibilities

• Please note that this job description is not exhaustive and may not encompass all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities, including travel time, may change at any time with or without notice.

Supervisory Responsibilities

• Supervises, hires, trains, and provides guidance to team members, offering support in problem-solving and work direction. Additionally, manages the daily operations and performance of other staff.

Education & Experience

• High school diploma and a minimum of 5 years of relevant internal and/or external work experience in a similar service industry required, preferably in healthcare.
• Associate degree and a minimum of 3 years of relevant internal and/or external work experience in a similar service industry required, preferably in healthcare.
• Bachelor's degree (BA/BS) in Business, Healthcare, or Public Administration with 2 years of related internal and/or external work experience in a similar service industry required, preferably in healthcare.

Education Requirements

Required/Preferred

Education Level

Discipline

Required

High School

Knowledge, Skills & Proficiencies

• Demonstrates robust business acumen and sharp analytical skills essential for delivering value-based care.
• Exceptional critical reasoning, decision-making, and problem-solving abilities to analyze situations, assess risks, and proactively develop solutions.
• Strong organizational skills with meticulous attention to detail, adept at managing multiple tasks, meeting deadlines, and adapting to evolving company objectives.
• Comprehensive understanding of regulatory standards, including federal, state, and local laws relevant to healthcare operations, navigating standards, policies, procedures, and guidelines effectively.
• Ensures clinic compliance with federal, state, and safety regulations, maintaining adherence to standards outlined in the employee handbook.
• Acute awareness of competitive dynamics within the healthcare industry.
• Proficient in standard desktop and Windows-based computer systems, including Microsoft Office Suite, intranet platforms, and computer navigation.
• Strong interpersonal, written, and verbal communication skills, with a proven ability to build relationships and deliver presentations effectively.
• Capable of cross-training across different practice areas to optimize operational efficiency and workflow.
• Collaborates effectively with diverse organizational stakeholders, including staff, providers, patients, family members, insurance carriers, vendors, and the public.
• Fluency in spoken and written English, facilitating clear communication in a healthcare environment.

Physical Requirements

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

Must be able to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing

Travel Requirements

Amount of Expected Travel

Details

Yes

0-25%

Work will involve some driving/traveling to assigned clinics.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Disclaimer

The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.