Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.
The Fulfillment Center Learning Manager supports QVC and HSN, and will lead and manage all aspects of fulfillment operations training and continuous learning for warehouse team members, partnering with Human Resources and Operations to develop effective training programs and tools. You will report to the Sr Operations Manager.
This role is onsite and will require you to work from our Bethlehem, PA fulfillment center daily. Relocation assistance is not available for this role.
Utilize data and analytics to ensure consistent, successful development, while building strong relationships across teams and driving daily improvements in a dynamic environment.
Achieve learning and operational goals through effective onboarding and continuous education of team members.
Design, revise, and facilitate training programs using proven instructional methods and adult learning principles.
Collaborate with leaders and subject matter experts to create learning objectives and ensure training meets performance expectations.
Manage and coordinate training resources, activities, and assets, including indirect leadership of additional training resources.
Partner across departments and the network to ensure consistency, measure training effectiveness, and support strategic planning.
Bachelor's degree in Business, Supply Chain, Distribution, or related field, or an equivalent combination of education and experience.
2+ years in learning and development facilitation and design
Strong project management, continuous improvement, and metrics-driven mindset.
Effective communicator and leader across employees, cross-functional teams, and executive leadership.
Experience with operational excellence methodologies (e.g., Kaizens) and adult learning principles.
Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Fulfillment Learning Manager • Bethlehem, PA, United States
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