We are seeking a savvy people manager to join us as the Team Lead, Operations Support. You will be a helping hand to the Operations Support Manager in managing DFS' store support function, which looks after all non-selling services such as the after sales service, complaints and store repairs etc. You will oversee the support function teams in their day to day jobs, and will serve as a key support to frontline Leaders-On-Duty (LOD) in resolving customer claims.
Store Supplies Management Assist, source & manage Purchasing Orders (POs) for location equipment, services, store supplies and resources Manage all incoming invoices for AP Workflow processing Ensure proper coding of all invoices to the relevant cost centers Establish and maintain centralized systems and procedure reference manuals for key support role tasks in the location Train all new Sales Associates on cashiering procedures Review training need for existing Sales Associates and conduct refreshers as necessary Handle Customer Claims Support frontline and Leader-On-Duty (LOD) in resolving customer claims Review refund reconciliation and liaise with Loss Prevention for follow up Team Management Supervise all direct reports to ensure the smooth operation of the support functions (i.e. cashiering, after sales service) on a daily basis
Ideal Candidate Secondary School, High School Diploma or equivalent 2 years' experience in cashiering and/or accounts payable; experience in leading and supervising teams preferred Solution-based, energetic, team oriented, ability to multi-task, composed under pressure Good leadership skills and able to work with a diverse team Proficiency in Microsoft Office applications Fluency in English language and other language(s) as required by location Hourly Rate from $25.25 to $37.85
Team Lead, Operations Support • Los Angeles, CA, United States
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