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R+L Global Logistics
Director of Contract Business - Truckload BrokerageR+L Global Logistics • Ocala, FL, United States
Director of Contract Business - Truckload Brokerage

Director of Contract Business - Truckload Brokerage

R+L Global Logistics • Ocala, FL, United States
30+ days ago
Job type
  • Full-time
Job description

Director Of Contract Business

Responsibilities And Essential Job Functions Include, But Are Not Limited To The Following:

Strategic Leadership

  • Own the contract freight portfolio, including account acquisition, pricing strategy, service performance, and profitability.
  • Lead the execution of customer-specific transportation solutions aligned with contractual obligations.
  • Develop and scale processes for high-volume, repeatable truckload moves.

Customer & Carrier Engagement

  • Act as executive sponsor for strategic contract accounts.
  • Collaborate with sales, pricing, and operations teams to ensure seamless onboarding and ongoing service delivery.
  • Negotiate rate escalations, KPIs, and service level agreements (SLAs).

Operational Excellence

  • Partner with carrier procurement to ensure routing guides are optimized and service levels are met.
  • Monitor lane performance, cost-to-serve, and margin compression, proactively adjusting strategy as needed.
  • Leverage TMS and analytics tools to track performance metrics and drive continuous improvement.

Compliance & Risk Management

  • Ensure contracts are executed in accordance with legal, insurance, and regulatory standards.
  • Mitigate risk through strong carrier vetting, service guarantees, and exception management.

Team Leadership & Development

  • Lead and develop a high-performing team of account managers and contract operations specialists, ensuring strong client engagement, professional development, and goal attainment.
  • Develop, coordinate, and enforce department systems, policies, procedures, and productivity standards.
  • Plan and evaluate processes, priorities, objectives, and performance goals; ensure the department is on track to meet objectives and goals.
  • Maintain workforce by recruiting, onboarding, and evaluating employees.
  • Drive a high-performance culture through positive feedback, coaching, training accountability, and skills development.

Qualifications, Knowledge, Skills, And Abilities:

  • Bachelor's degree in business, logistics/supply chain, marketing or sales or an equivalent combination of education and work experience; MBA is a plus.
  • 8+ years' experience in 3PL brokerage, with at least 3 years in a leadership role managing contract freight.
  • Experience with TMS platforms (e.g., McLeod), CRM and data reporting tools.
  • Proven success managing contractual customers in a truckload environment.
  • Deep understanding of market dynamics, carrier relationships, and routing guide compliance.
  • Exceptional leadership and team-building skills, with a focus on mentorship and professional development.
  • Proficient in the entire Microsoft Office suite.
  • Must be able to read, write, and speak English fluently.
  • Willingness and ability to travel as required to meet with current and prospective high-value clients and to attend leadership meetings.
  • Proven track record of managing and growing multi-million-dollar enterprise accounts.
  • Demonstrated ability to drive revenue growth and operational efficiencies in a fast-paced environment.
  • Exceptional communication, networking, relationship-building, and presentation skills.
  • Must be a skilled negotiator, highly analytical with a data-driven mindset, creative, and an effective communicator with the ability to influence stakeholders at all levels.
  • Strategic thinker with a proactive, results-oriented mindset and a strong sense of urgency while balancing the ability to reassure and motivate teams.
  • Ability to work in a fast-paced, metrics-driven environment.
  • Visionary leader with the ability to use their knowledge, skills, and influence to guide and inspire others to reach their potential and achieve individual, team, and company goals and objectives.
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Director of Contract Business - Truckload Brokerage • Ocala, FL, United States

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