Senior Manager of Accessioning

Senior Manager of Accessioning

Location: Newport Beach, CA

Schedule: Full onsite | MondayFriday | Day Shift $10k Sign-On Bonus offered!

Position Summary

The position has the responsibility for the planning, coordination, evaluation, and supervision of all operational activities and personnel for the Accessioning department. Ensures that all activities are carried out efficiently and in accordance with proper procedure. This is a management position responsible for working with many sites and with cross-functional teams. This position will drive process change, collaboration, quality, and seek continuous improvement within the Accessioning department. Will work closely with the Director of Accessioning to ensure that our values are followed, budgets are managed and departmental goals are attained.

Core Responsibilities

Supervises and manages the staff and daily operations of Accessioning, a 24 hour per day function

Collaborates with internal and external resources including Sales and the Clinical Laboratory to ensure consistent delivery of quality services and continuous quality improvement

Builds, promotes, and develops a strong service culture and dedication to personalized service to ensure client satisfaction

Works with department management to handle escalated issues for assigned business functions

Ensures that employees are trained and compliant with SOP's and competency checklists

Ensures quality control and compliance procedures are followed and QC reports are up to date

Maintains statistics for assigned business functions on productivity and generates reports for review by the Director of Accessioning

Ensures records are kept up-to-date and maintained in accordance with departmental policies and procedures

Oversees, plans, and prepares for inspections

Sets department objectives and performance goals; monitors personnel and resource utilization on an ongoing basis and makes adjustments in staffing to facilitate achievement of the goals and objectives

Supervisors and participates in personnel management activities for the department; selects and hires personnel; conducts or guides supervisor in selection interviews, hiring, motivating and training staff

Conducts or guides supervisors in performance appraisals, documenting deficiencies, developing plans for improvement and counseling employees

Monitors work performance to determine staff resources utilization; reviews monthly work statistics and budget reports; establishes work performance standards and adjusts staffing levels as needed; works to maximize the team's efficiency, productivity and performance

Contributes to the development of internal systems which support the work of the assigned business functions; defines needs and coordinates the development of manual and/or automated systems to facilitate workflow; remains current on hardware and software capabilities and ensures employees are trained in the use of automated equipment or new programs

Ensures that a safe working environment is maintained and that safe work practices are employed

Maintains knowledge of CAP/CLIA requirements

Accountable for the operation of a 24 hour function, including responding to emergencies, and attendance at meetings outside of working hours as needed

Assists with the development and implementation of strategic plans for assigned business functions

Will provide technical assistance to staff for training purposes and for problem solving

Participates in meetings with Sales and Marketing to actively support sales and marketing initiatives

Additional Responsibilities (may be assigned): May assist with the planning and administration of budgets for assigned business functions. Perform other duties as assigned by the Director of Accessioning

Education:

BA/BS degree or equivalent experience preferred

Experience:

Five (5) or more years of experience supervising a support services operation or business function preferred and at least four years of recent supervisory experience in the healthcare field. Prior experience in a clinical laboratory preferred

Qualification Requirements:

Direct sales or customer service skills

Ability to make critical decisions under stressful situations

High exposure to problem solving and decision making in the workplace

Demonstrated success in leading team members to reach goals and objectives

Demonstrated success in meeting high performance standards with regard to work quality and quantity

Strong interpersonal skills to effectively communication with all employees and clients

Strong computer skills to accomplish tasks

Strong organizational skills and attention to detail

Ability to work independently and within a team environment

Must be able to work in a fast paced, multi-tasking environment and maintain production and quality standards

Must be able to work in a biohazard environment and comply with safety policies and standards outlined in the Safety Manual