Director of Field Service

Divcon is seeking an experienced Director of Field Service to lead our growing Field Services Organization. In this client-facing leadership role, you’ll serve as the primary point of contact for operations customers, ensuring exceptional service delivery while overseeing day-to-day operations, financial performance, and long-term strategy of the service division.

This is a high-impact leadership role with full P&L responsibility, driving both operational excellence and business growth. You’ll manage a talented team, develop scalable service processes, and strengthen client partnerships while representing Divcon’s service organization externally.

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Key Responsibilities

• Lead and manage the service department, including field technicians, coordinators, and service operations staff.
• Own and drive P&L performance : budgeting, forecasting, and profitability improvement.
• Build and maintain strong client relationships; serve as primary contact for customer escalations.
• Develop service strategies to improve response times, enhance efficiency, and increase customer satisfaction.
• Collaborate with sales and engineering to support pre-sales and identify new service opportunities.
• Oversee training, certification, and professional development of the field service team.
• Track and report KPIs (response times, backlog, contract fulfillment, customer satisfaction).
• Ensure compliance with safety protocols, licensing, and industry regulations.
• Represent Divcon at client meetings, trade shows, and industry forums.

Qualifications

Preferred Experience