Hotel Front Office Manager
- Full-time
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!Compensation:
$20 - $22 based on experience
Responsibilities:
- Generate occupancy reports and compile financial information for the general manager
- Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
- Handle the front desk budget and order office supplies as needed
- Lead operations at the front desk and make sure guests have an exceptional stay
- Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
Qualifications:
- Experience with MS office and bookkeeping skills desired
- 1 year of previous experience working in the hospitality industry
- Must possess a high school diploma or equivalent certification (GED)
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
- Possess excellent management skills, communication skills, and multitasking skills
About Company
Located just outside of Seattle and Tacoma, La Quinta® by Wyndham Auburn provides a memorable stay in the Pacific Northwest. Our modern hotel is steps from restaurants, shops, and entertainment in downtown Auburn, and just a short drive from the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial and museum district. Downtown Seattle and Seattle-Tacoma International Airport (SEA) are also within driving distance. While you're here, settle in with free daily breakfast, a heated indoor pool, and our fitness center.