Talent.com
The Peninsula Chicago
Director of Guest RelationsThe Peninsula Chicago • The Peninsula Chicago
Director of Guest Relations

Director of Guest Relations

The Peninsula Chicago • The Peninsula Chicago
30+ days ago
Salary
$80,000.00 yearly
Job type
  • Full-time
Job description

The Peninsula Chicago is seeking a Director of Guest Relations to join our Rooms Division team and be an integral part of our guest-focused service.

  • Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
  • Grow within a diverse multi-outlet property.
  • Exceptional health benefits package and 401(k) with company match.

Key Accountabilities:

  • Set and lead the strategic direction for Guest Relations, ensuring a consistently exceptional and personalized guest experience across all touchpoints.
  • Champion a guest-centric culture by embedding service excellence standards and ensuring alignment with brand and Forbes expectations
  • Oversee the end-to-end guest journey, ensuring seamless coordination from pre-arrival through post-departure engagement
  • Drive personalization strategies by ensuring guest insights and preferences are effectively utilized across departments
  • Provide executive oversight of VIP guest experiences, ensuring flawless execution and proactive engagement
  • Establish and monitor service recovery frameworks, ensuring timely, thoughtful, and brand-aligned resolution of guest concerns
  • Partner with operational and commercial leaders to ensure a cohesive and elevated guest experience across all departments
  • Lead and develolp the Guest Relations leadership team, ensuring strong performance, engagement, and succession planning
  • Identify opportunities to enhance the guest experience through innovation, process improvement, and service differentiation
  • Leverage guest feedback and performance metrics to drive continuous improvement and strategic decision-making

General Requirements:

  • Minimum 3 years of progressive experience in luxury hospitality or guest experience leadership
  • Proven experience leading leaders and managing multi-functional teams in a high-touch service environment
  • Strong understanding of luxury service standards, personalization, and guest engagement strategies
  • Excellent leadership, communication, and interpersonal skills with the ability to influence at all levels
  • Highly organized with the ability to manage competing priorities in a fast-paced environment
  • Strong problem-solving and decision-making capabilities, particularly in high-impact guest situations
  • Financial and business acumen with experience managing resources and budgets
  • Excellent command of written and spoken English

Benefits We Offer:

  • 10 vacation days per year.
  • 9 paid holiday days per year.
  • 5 Chicago Paid Sick Leave days per year.
  • 5 Chicago Paid Leave days per year.
  • Complimentary employee meals.
  • Discounting parking.
  • Discounted and complimentary room nights at The Peninsula Hotels.
  • 50% restaurant discount.
  • 50% discount on spa services.
  • 25% discount on spa retail.
  • 80% company-paid medical, dental, and vision coverage.
  • Complimentary life insurance.
  • Complimentary long-term disability.
  • Retirement plan with 5% company match.

We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this role is $80,000-90,000 per year.

Create a job alert for this search

Director of Guest Relations • The Peninsula Chicago

Similar jobs

Director of Rehabilitation

Trilogy Healthcare ServicesValparaiso, IN, United States
Full-time

Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Synchrony Rehab a senior living pro... Show more

 • Promoted

Associate Lighthouse Mall

KnitWell GroupMichigan City, IN, United States
Part-time

Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did.Lane Bryant remains the iconic plus-size brand.Empowering women is kind of our thing.Our inclusive... Show more

 • Promoted

Director of Lutheran High School Partnerships

Valparaiso UniversityValparaiso, IN, United States
Full-time

Director of Lutheran High School Partnerships.Valparaiso, IN Full-Time/Regular.Valparaiso University seeks a strategic and relationship-oriented professional to serve as Director of Lutheran High ... Show more

 • Promoted

Director of Performance Improvement/Risk Management BH

Universal Health ServicesKouts, IN, United States
Full-time

ResponsibilitiesMidwest Center for Youth and Families is seeking caring and compassionate Director of Performance Improvement/Risk Management to join our team!Available Hours:(exempt/salaried posit... Show more

 • Promoted

Chick-fil-A Valpo Leadership Roles

Chick-fil-AValparaiso, IN, United States
Full-time

We are always looking for people who genuinely care about others and have a desire to grow their leadership skills.Whether your goal is to one day own your own Chick-fil-A restaurant, become a Dire... Show more

 • Promoted

Manager

PaneraMichigan City, IN, United States
Full-time

Come join Panera Bread an award-winning leader in the restaurant industry and employer of choice for 2022 and 2023!.We are also proud to be named a Top Workplace for 2024!.A comprehensive benefit p... Show more

 • Promoted

Perishable Manager - Valparaiso Calumet Ave

Strack & VAN TIL Super Markets, IncValparaiso, IN, United States
Full-time

The Perishable Manager is a key member of the store leadership team, responsible for overseeing the store's Perishables Departments (including Produce, Meat, Seafood, Deli/Sushi, Bakery, and Floral... Show more

 • Promoted

Leadership Board Member

LifeWise AcademyWheatfield, IN, United States
Full-time

The leadership board assists with the completion of launch steps 8-10 and operation of the live program by:.Providing input and direction to the program director as he/she manages the day-to-day op... Show more

 • Promoted

Restaurant General Manager

Burger KingMichigan City, IN, United States
Full-time

Franklin Street, Michigan City, Indiana, USA, Michigan City, IN, USAre you seeking a BOLD and FUN opportunity? Are you HUNGRY for career growth in the food-service and hospitality industry? Whether... Show more

 • Promoted

Sales Associate III

Tapestry, Inc.Michigan City, IN, United States
Full-time

Greet guests warmly and confidently, demonstrating strong product knowledge.Actively listen and ask insightful follow-up questions to understand customer needs.Provide styling advice, suggest add-o... Show more

 • Promoted

SALES ASSOCIATE

Five BelowValparaiso, IN, United States
Part-time

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi... Show more

 • Promoted

Marketing Lead

Chick-fil-AMichigan City, IN, United States
Full-time +1

Role Types- Part-time with a chance at Full-Time.Overview: The Marketing Lead will work directly with the Franchise Owner on a marketing and social media strategy that fits within the Mission and V... Show more

 • Promoted

Restaurant Managers

Dunkin'Chesterton, IN, United States
Full-time

We are looking for a Restaurant Manager to help manage our Dunkin' Team!.A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly ... Show more

 • Promoted

Sales Director

The Externals GroupMichigan City, IN, United States
Full-time

The Externals Group is working with a large roofing and exterior contractor that specializes in full service residential projects.They are on the look out for a Director of Sales to take the reins ... Show more

 • Promoted

Director, Patient Access

Community Health SystemsValparaiso, IN, United States
Full-time

The Director, Patient Access is responsible for strategic leadership, operational oversight, and performance management of patient access functions across the facility and off-site locations.This r... Show more

 • Promoted

Director of Rehabilitation

Synchrony RehabValparaiso, IN, United States
Full-time

Synchrony Rehab Therapy Program Director.The Therapy Program Director (PD) is responsible for directing clinical assessments, program development, quality improvement, and productivity enhancement ... Show more

 • Promoted

Restaurant Managers

DunkinValparaiso, IN, United States
Full-time

We are looking for a Restaurant Manager to help manage our Dunkin' Team!A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly g... Show more

 • Promoted

Director of Surgical Services - Competitive Sign-On Bonus and Relocation Reimbursement Offered for

Community Health SystemValparaiso, IN, United States
Full-time

Northwest Health - Porter, located in Valporaiso, IN is seeking a full time Nursing Director of Surgical Services.Why You'll Love Working Here * Competitive Compensation - Salary and benefits pack... Show more

 • Promoted

Real Estate Agent

Weichert, RealtorsValparaiso, IN, United States
Full-time

Are you a driven, customer-focused individual looking to build a successful career in real estate? Our local Weichert franchised company is seeking enthusiastic Real Estate Agents to join our dynam... Show more

 • Promoted

General Manager

Urban Air Adventure ParksValparaiso, IN, United States
Full-time

Urban Air is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining our fun culture! This person will provide overall leadership, visi... Show more