Talent.com
Sparks Group
Operations Experience Associate (Bilingual English and Spanish)Sparks Group • Washington, DC, US
Operations Experience Associate (Bilingual English and Spanish)

Operations Experience Associate (Bilingual English and Spanish)

Sparks Group • Washington, DC, US
14 days ago
Job type
  • Full-time
Job description

Operations Experience Associate

Sparks Group has partnered with a mission-driven financial services organization seeking an Operations Experience Associate to support daily operational workflows, member account management, and cross-departmental coordination. This role is ideal for candidates who are detail-oriented, process-driven, and committed to delivering excellent member and operational support. The Operations Experience Associate will assist with new account processing, maintain and update member accounts, and ensure all operational tasks comply with internal standards and regulatory requirements. This position supports the broader operations team while contributing to workflow improvements, member experience enhancements, and streamlined internal processes.

Responsibilities

  • Account Management: Open, maintain, update, and close member accounts, ensuring documentation accuracy and regulatory compliance.
  • Monitor member records for completeness, accuracy, and timely updates.
  • Compliance & Regulatory Support: Ensure adherence to regulatory standards including BSA, AML, and internal compliance policies.
  • Identify and report discrepancies or suspicious activity as needed.
  • Operational Support: Support process documentation, updates, and improvements to enhance operational efficiency.
  • Assist enterprise teams with posting errors, inquiries, and deposit account clarifications.
  • Support updates to procedures such as debit card international processes, dormant accounts, escheatment workflows, etc.
  • Member Experience: Collaborate with the member service team to resolve member inquiries related to accounts and transactions.
  • Handle credit union mailbox communications, respond promptly to member questions, and follow up to ensure resolution.
  • Cross-Departmental Coordination: Work closely with finance, lending, and IT teams to ensure seamless workflow integration.
  • Process online requests using designated tools and platforms.
  • Reporting: Prepare, analyze, and distribute operational reports to support internal controls and performance insights.

Qualifications/Background Profile

  • Ability to work regular business hours with light after-hours communication as needed.
  • Hybrid schedule: in-office 23 days per week.
  • 2+ years of experience in financial services, operations, or a related role.
  • Experience in a credit union or international financial organization preferred.
  • Strong understanding of transaction processing, account management, and reconciliation.
  • Familiarity with BSA, AML, and regulatory compliance standards.
  • Excellent analytical, organizational, and time-management skills.
  • Bachelor's degree preferred; process management experience a plus.
  • 35 years supporting operational functions, projects, or high-level teams preferred.
  • Experience with core banking systems and financial software.
  • Professional certifications (e.g., CFA, CFS) a plus.
  • Proficiency in Microsoft Office Suite (Excel, Word).
  • Bilingual English/Spanish strongly preferred.

Pay Range: Hourly $27.00 to $30.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Create a job alert for this search

Operations Experience Associate (Bilingual English and Spanish) • Washington, DC, US

Similar jobs

Remote Military Operations & IHL Expert

Micro1Eldersburg, Maryland, US
$50.00 hourly
Remote
Full-time

Military Operations & IHL Expert.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, heal... Show more

 • Promoted

Sales Support Associate III

Tapestry, Inc.Columbia, MD, United States
Full-time

Coach is a global fashion house founded in New York in 1941.Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful thin... Show more

 • Promoted

Consumer Operations Team Lead (Bilingual Spanish/English)

TransUnionWashington, DC, United States
Full-time

Lead, Consumer Operations Support.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum o... Show more

 • Promoted

Operations and Grants Associate

FinRegLabWashington, DC, United States
Full-time

Operations And Grants Associate.Scope of the Role FinRegLab is a nonprofit innovation center that tests new technologies and data to inform public policy and drive the financial sector toward a res... Show more

 • Promoted

BIBIBOP Operations Leader - Silver Springs

BibibopSilver Spring, MD, United States
Full-time

Bibibop Operations Leader - Silver Springs.It began with a vision to bring the time-honored flavors and healthy ingredients of South Korea to Columbus, Ohio.From that dream, BIBIBOP was born.Inspir... Show more

 • Promoted

Operations Experience Associate (Bilingual English and Spanish Preferred)

Sparks GroupWashington, DC, United States
Full-time

Operations Experience Associate.Sparks Group has partnered with a mission-driven financial services organization seeking an (Bilingual English and Spanish) Operations Experience Associate to suppor... Show more

 • Promoted

Operations Leader

Petco Animal Supplies IncAlexandria, VA, United States
Full-time

Want to help pets live their best lives? We're proud to be where the pets go and where the pet people go.If you want to make a real difference, create an exciting career path, feel welcome to be y... Show more

 • Promoted

Associate Director - Operations

Northeastern UniversityArlington, VA, United States
Full-time +1

Associate Director - Operations.The Associate Director - Operations directs a staff that provides an array of services to one or more campuses, including facility and campus operations, safety and ... Show more

 • Promoted

Core Operations Lead

TSMGWashington, DC, United States
Full-time

Service Measure (SM) is a field data collection company founded in 2013 in New York.We collect data where automation is not possible.We count features, take pictures, make videos, record speech, an... Show more

 • Promoted

Operations Lead

American SystemsWashington, DC, United States
Full-time

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, ... Show more

 • Promoted

Security Operations Account Manager

Phenom PeopleOxon Hill, MD, United States
Full-time

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose.While working in a dynamic, diverse and inclusive workp... Show more

 • Promoted

Director I, Cybersecurity Operations

Government JobsLa Plata, MD, United States
Full-time

Cybersecurity Operations Director.Located 45 minutes from the Nation's Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen ... Show more

 • Promoted

Project Coordinator-Columbia, MD

StaffingColumbia, MD, United States
Full-time

Location: Columbia, MD Position Type: Full Time Salary: DOE $/yr.W2 only US Citizen, Green Card only.Launch, execute, and successfully complete cross-functional projects using PMI methodologies on ... Show more

 • Promoted

Flexible remote AI work. Your schedule. Paid weekly, straight to your bank account.

Meridian.aiColumbia, MD, US
Remote
Full-time

Review and label digital content including text, images, and documents.Every task you complete helps improve how technology interprets information and performs in practical settings.Detail-oriented... Show more

 • Promoted

Front Office Manager - Embassy Suites by Hilton Alexandria Old Town

Hilton WorldwideAlexandria, VA, United States
Full-time

Salary: $65,000-$72,000/USD/Annually Exceptional Hospitality Starts with You Picture yourself brightening someone's day.When you join our Hotels team, that's exactly what you'll do every time you... Show more

 • Promoted

Operations Manager

CVS HealthColumbia, MD, United States
Full-time

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded by passionate colleagues who c... Show more

 • Promoted

Engineering Operations Tech, Infraops AG

AmazonAlexandria, VA, United States
Full-time

Description The Data Center Engineering Operations Technicians (EOTs) are Amazon's front line responders for hands-on electrical and mechanical operations and troubleshooting.This equipment includ... Show more

 • Promoted

Associate: Operations Group/Transformation Services (OPEN TO ALL U.S. LOCATIONS)

Alvarez & MarsalWashington, DC, United States
Full-time +2

Alvarez & Marsal Private Equity Performance Improvement.Associate: Operations Group/Transformation Services (Open to All U.Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrep... Show more

 • Promoted

Operations Executive: Member-Centric Growth & Compliance

Cutoday USAAlexandria, VA, United States
Full-time

Spectra Credit Union in Alexandria, VA is seeking a Chief Operating Officer to lead core retail operations and translate strategy into execution across the organization.The role reports to the Pres... Show more

 • Promoted

Associate Director, Service and Support Operations

Default (MSD)Rockville, MD, United States
Full-time

Associate Director, Service and Support Operations.This position is responsible for optimizing customer experience within our customer, technical support and field service teams.As a key member of ... Show more