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PCR Staffing
Tenant Support SpecialistPCR Staffing • Charlotte, NC, US
Tenant Support Specialist

Tenant Support Specialist

PCR Staffing • Charlotte, NC, US
30+ days ago
Job type
  • Part-time
  • Temporary
Job description

Tenant Support Specialist

This is a part-time position available on Saturday and Sunday only, with 1st, 2nd, and 3rd shift options. The Tenant Support Specialist is responsible for supporting the daily management of housing facilities, including managing access control for tenants, guests, and visitors to the facility. Additionally, the TSS position serves as a critical role being the connection point between program staff and building residents. The TSS position will be expected to communicate program offerings as well as community expectations to tenants, as needed. This is a month contract to hire position with an hourly payrate of $16 in South Charlotte, NC.

Essential Function:

  • Monitors facility grounds, activities, tenants, and guests via surveillance system to ensure safety
  • Completes hourly building tours including tenant hallways and common areas of the facility
  • Engages tenants regarding building rules and regulations and documents/communicates any rule violations to appropriate program leaders (i.e. Clinical Coordinator)
  • Supports in de-escalating tenants as needed
  • Assists with social service delivery and coordination of care (i.e., communicating upcoming appointments, assisting with locating tenants, etc)
  • Ensures tenant's guests properly sign in and out of the facility per property policy
  • Assists with tenant lock outs of their units
  • Responds to and oversees internal monitoring systems (ie. Security, fire monitoring systems)
  • Communicates all emergencies to the appropriate emergency services personnel as needed (CMPD, Fire, EMS)
  • Manages incoming phone calls and forwards to the appropriate party
  • Completes daily report outs, incident reports, and any additional paperwork that may be required
  • Performs other duties as assigned.

Other Responsibilities:

  • Participates in staff meetings, training, and development activities as directed.
  • Must be certified in CPR and First Aid or willingness and ability to complete certification within 60 days of hire.

Education, Experience, and Skills Required:

  • A Bachelor's degree preferred, High school diploma or equivalent is required.
  • Experience working with those that have experienced homelessness, mental illness, and/or substance use challenges is a plus.
  • Knowledge of issues related to homelessness; effective intervention techniques; and teamwork.
  • Skill required to: plan and carry out shift activities; communicate effectively orally and in writing; interact appropriately with tenants, staff, service partners, governmental agencies, volunteers, and visitors; prepare and present reports.
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Tenant Support Specialist • Charlotte, NC, US

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