Talent.com
Baptist Health Care
Patient Access Supervisor- Emergency DepartmentBaptist Health Care • Pensacola, Florida, USA
Patient Access Supervisor- Emergency Department

Patient Access Supervisor- Emergency Department

Baptist Health Care • Pensacola, Florida, USA
11 days ago
Job type
  • Full-time
Job description
JOB DESCRIPTION

The Patient Access Supervisor for BHC emergency room departments is to provide superior quality, competitive value, outstanding customer service, and ensure the most efficient processes are followed to meet regulatory requirements and to meet industry standards for Access; as well as meeting goals established by Baptist Health Care. The supervisor will travel between both the Baptist and Gulf Breeze campuses supporting the emergency registration representatives. They will ensure daily cash logs and deposits are created in line with corporate policy. As a supervisor responsibilities will include hiring, training, and coaching registration representatives. The Emergency Services Access supervisor will ensure those daily processes are carried out as defined by corporate leadership and management with the team. The supervisor is responsible to follow all registration and admitting policies and procedures. This position acts as a resource in providing all customers with the highest level of service. The supervisor enhances the hospital experience for patients, families and visitors by providing appropriate hospitality and concierge services

RESPONSIBILITIES

  • Understands all regulatory agency requirements (i.e. Regulatory agency, HIPPA, EMTALA, OIG, and CMS ect.) and ensures deployment and compliance of regulatory requirements to staff.
  • Ensure PAS Registration staff participates fully with Patient Access Staff Registration program to consolidate pre-registration certification/authorization, scheduling, financial counseling and other process to ensure customers have efficient and convenient access to health care services.
  • Ensure staff follows self-pay protocols with referring patients for financial counseling and Medicaid eligibility process.
  • Ensure to meet industry standards for registrations and POS Collections, plus continually measured for monthly dashboard.
  • Maintaining Baptist Health Care goals of registration accuracy, insurance verification, pre-registration, pre-certification, up-front collections, and other healthcare industry standards or trends in which Patient Access Services metrics of measurement are based.
  • Responsible for reconciling daily, weekly and monthly patient access reports (i.e. daily census report, accuracy report, time and attendance, trending reports) and submits reports to PAS Director and or Corporate Patient Access Service Director.
  • Responsible to maintain a competent, highly trained staff and ensure a high level of accuracy and completeness from registration, financial clearance process, through discharge.
  • Serves as a resource person in problem identification and solving and effectively interacts with ancillary departments, patients, physicians, patient financial services, case management, and their staff.
  • Develop with Core Trainer and maintain an effective training program that will ensure all staff is sufficiently prepared to perform their duties.
  • Supervises team members which include orientation, development and evaluation of personnel, and monitoring the provision of delivering quality services. Participates in the recruiting, interviewing and selecting of team members following policies, guidelines and applicable laws. Evaluates their performance relative to job goals and requirements. Provides coaching to staff, recommends in-service education programs, and ensures adherence to internal policies and standards. Ensure training for new hires and retraining on any system upgrades or enhancements is completed within timeframe assigned. Ensure sufficient staffing and other resources are available and scheduled to meet customer demands (Patients, Physicians, and Service Line Leaders).
  • Effectively communicates departmental, organization, and industry information to staff.
  • Is responsible for the department's operational excellence and ensures that the department delivers quality services in accordance with applicable policies, procedures, and professional standards.


QUALIFICATIONS

Minimum Education
  • High School Diploma or Equivalent Required

Minimum Work Experience
  • 2 years related professional experience Required
  • supervisory experience or leadership role in health care revenue cycle function Preferred


ABOUT US

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse
Create a job alert for this search

Patient Access Supervisor- Emergency Department • Pensacola, Florida, USA

Similar jobs

Emergency Medicine Assistant Medical Director in Pensacola, FL

TeamHealthPensacola, FL, US
Full-time

HCA Florida West Hospital system location in Pensacola, Florida, is seeking a full-time emergency medicine (EM) assistant medical director.As part of our team, you will enjoy flexibility with cross... Show more

 • Promoted

Supervisor - Managed Care Analysis

Baptist Health CarePensacola, FL, United States
Full-time

The Managed Care Analyst supports the financial analysis, modeling, and implementation of managed care contracts within Epic.This role translates contract terms into accurate reimbursement models, ... Show more

 • Promoted

Medical Assistant Primary Care

AscensionPensacola, FL, United States
Full-time

Facility: Ascension Sacred Heart Medical Group Main St.Schedule: Day | Full-time | Monday - Friday.Life At Ascension: Where Purpose Meets Opportunity.Ascension is a leading nonprofit Catholic healt... Show more

 • Promoted

Emergency Medicine Physician

Team HealthPensacola, Florida, US
Full-time

Emergency Medicine physician job in Florida : HCA Florida West Hospital is seeking ABEM board-certified or board-eligible emergency medicine physicians to join a well-established EM program serving... Show more

 • Promoted

Electrocardiogram (ECG / EKG) Technician - Entry Level Training Program

Dreambound Inc.Pensacola, Florida, US
Full-time

Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ... Show more

 • Promoted

Medical Case Manager I

CorVelPensacola, FL, United States
Full-time

CorVel Corporation is hiring a caring, self-motivated, energetic and independent registered nurse to fill a Medical Case Manager position in the Pensacola, FL area.Work from home, and on the road.M... Show more

 • Promoted

Patient Care Technician

USPIPensacola, FL, United States
Full-time

We are seeking a motivated Patient Care Technician, Full Time to join our team.Panhandle Outpatient Surgery Center is an Ambulatory Surgery Center in Pensacola, Florida.Panhandle Outpatient Surgery... Show more

 • Promoted

Certified Medical Assistant Float

AscensionPensacola, FL, United States
Full-time

Ascension Sacred Heart Medical Group.Day | PRN | 4-5 days per week from 8am - 5pm.Life At Ascension: Where Purpose Meets Opportunity.Ascension is a leading nonprofit Catholic health system with a c... Show more

 • Promoted

Patient Access Supervisor- Emergency Department

Baptist Health CarePensacola, FL, United States
Full-time

The Patient Access Supervisor for BHC emergency room departments is to provide superior quality, competitive value, outstanding customer service, and ensure the most efficient processes are followe... Show more

 • Promoted

Manager - Patient Access Emergency Department

Baptist Health CarePensacola, FL, United States
Full-time

The Patient Access Services Manager is to provide superior quality, competitive value, outstanding customer service, and ensure most efficient processes are followed to meet regulatory requirements... Show more

 • Promoted

Emergency Medicine Physician

ApolloMDPensacola, FL, US
Full-time

Are you seeking a fulfilling emergency medicine position that offers exceptional pay, professional autonomy, and meaningful support to the Pensacola community while maintaining a healthy work/life ... Show more

 • Promoted

Medical Assistant Ortho Surgery

AscensionPensacola, FL, United States
Full-time

Facility: Ascension Sacred Heart Medical Group - Gulf Coast Ortho Specialist.Department: Ortho Surgery Group.Schedule: Day | Full-time | Monday - Friday.Life At Ascension: Where Purpose Meets Oppor... Show more

 • Promoted

Patient Flow Lead

Ascension HealthPensacola, FL, United States
Full-time

Your future role at a glance** **Location:** Pensacola, FL **Facility:** Ascension Sacred Heart Hospital **Department:** Patient Logistics **Schedule:** Rotating| Full-time | 3 shifts per w... Show more

 • Promoted

Clinical Liaison Home Health

Enhabit Home HealthPensacola, FL, United States
Full-time

Primary Location: Pensacola, Florida Req ID: 2026-145579 Requisition Type: Sales Patient Coverage Area: Escambia and Santa Rosa County.As a Clinical Liaison (Care Transitions Coordinator), you will... Show more

 • Promoted

Physical Therapy Assistant - Acute, PRN, Baptist Hospital

Baptist Health CarePensacola, FL, United States
Full-time

Under the supervision of a physical therapist, the physical therapist assistant is a licensed provider of physical therapy services that delivers skilled physical therapy treatments to patients fol... Show more

 • Promoted

Patient Care Technician - Entry Level Training Program

Dreambound Inc.Pensacola, Florida, US
Full-time

Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ... Show more

 • Promoted

Patient Services Specialist

CencoraPensacola, FL, United States
Full-time

Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ... Show more

 • Promoted

Patient Care Technician II - Emergency Department/Full Time, Days

Baptist Health CarePensacola, FL, United States
Full-time

The Patient Care Technician II through communication, requisitioning and management of supplies and equipment, coordinates the activities of the nursing staff, the patient, the physician, other hos... Show more

 • Promoted

Medical Assistant / Patient Services Representative

Medical Center ClinicPensacola, FL, United States
Full-time

Medical Assistant/Patient Services Representative.A Medical Assistant/Patient Services Representative is a professional multi-skilled person trained to assist in all aspects of a medical practice u... Show more

 • Promoted

Medical Assistant/LPN - Cardiology - BMP Airport

Baptist Health CarePensacola, FL, United States
Full-time

Medical Assistant: The Medical Assistant assists with patient care management, executes administrative and clinical procedures.The Medical Assistant position provides exceptional medical care that ... Show more