Shift Supervisor

Shift Supervisor

As a Shift Supervisor at St. Vincent de Paul's shelter/transitional housing program, you will oversee operations to ensure a safe, welcoming, and organized environment for individuals experiencing homelessness. Leading a team of Service Coordinators, you will collaborate closely with security, case management/navigation, and community partners to address the specific needs of your shiftranging from managing daily activities and volunteer engagement to handling crises and maintaining a secure overnight environment. This role demands a proactive, organized, and calm leader capable of adapting to a fast-paced atmosphere while ensuring the well-being of residents around the clock.

Key Responsibilities

• Team Leadership: Lead service coordinators in maintaining a calm, safe, and supportive environment, directly supervising Service Coordinators and volunteers on shift.
• Operational Guidance: Provide daily guidance and support to the team, monitoring adherence to program policies, procedures, and safety protocols.
• Crisis Management: Collaborate with security and program staff to respond to and document emergencies, including behavioral issues, medical situations, and safety or facilities concerns.
• Operations: Oversee critical shift activities, including resident intake/discharge, meal or snack service operations, supply distribution, and the preparation/maintenance/transition and clean up of sleeping areas.
• Administrative Oversight: Maintain accurate records and logs inappropriate data systems (eg, HMIS, Uplift, etc.), including staff schedules, attendance, incident reports, and the proper handling/documentation of resident property.
• Facility Standards: Ensure the cleanliness, organization, and safety of all workspaces, dormitories, and communal areas, addressing sanitation needs or emergency clean-ups as they arise. Report situations promptly according to proper protocol.
• Volunteer Engagement: Support and coordinate volunteers, facilitating a welcoming and inclusive environment that ensures a positive experience for community contributors. Give clear directions, guidance, and appropriate appreciation.
• Organizational Alignment: Participate in staff meetings, training sessions, and agency events to stay aligned with shelter goals and SVdP's culture of "Let None Be Lost."
• General Duties: Perform other duties as assigned by Supervisor.

Ideal Candidate:

You are a proactive, quick-thinking, and dependable leader with proven experience in shelter/housing environments. Thriving in fast-paced settings, you possess strong organizational and communication skills and a genuine passion for supporting vulnerable populations. You are highly resourceful, capable of multitasking and managing emergencies efficiently to maintain a safe, welcoming, and supportive environment for both residents and volunteerseven in unexpected or challenging overnight situations.

Requirements:

• Experience: Minimum of 1+year working with vulnerable populations in a shelter or similar environment.
• Education: High school diploma or GED.
• Skills: Strong communication, organizational, and interpersonal skills.
• Technical: Proficiency with Microsoft office software programs, internet navigation, and the ability to learn new databases and systems quickly.
• Certification: Current Level One Fingerprint Clearance Card (Washington Street Shelter)
• Physical: Ability to stand, walk, lift up to 50 pounds, and perform other physical tasks as needed during various shifts.

Pay Information:

Hourly Pay

• Starting Pay: $23/hour
• Overnight Employees will receive an additional $1.00/hour

Shift Supervisor: Level 1

Pay: Starts at $23.00/hour (+ applicable shift differentials)

The Level I Supervisor focuses on the immediate execution of shift operations and direct supervision of floor staff.

• Team Leadership: Supervise up to four Service Coordinators; ensure staff are on task and adhering to SVdP culture.
• Operational Execution: Oversee daily intake/discharge, meal services, and the transition of sleeping areas.
• Crisis Response: Act as the primary point of contact for immediate behavioral, medical, or facilities situations, ensuring proper documentation.
• Facility Care: Monitor the cleanliness of dormitories and communal areas; perform or delegate emergency clean-ups.
• Technical Proficiency: Maintain accurate shift logs and incident reports using office software and agency databases.
• Requirements: High School Diploma/GED; 1+ year of experience with vulnerable populations; Level 1 Fingerprint Clearance (or eligibility).

Shift Supervisor: Level 2

Pay: Starts at $25.00/hour (+ applicable shift differentials)

The Level II Supervisor acts as a senior lead, handling more complex administrative tasks and mentoring Level I staff and Service Coordinators.

• 1+ years of experience demonstrating Level I shift supervisor skills.
• Has completed 20+ hours of training or certification in an area approved by manager (e.g. safety/OSHA, peer support certification, crisis intervention, trainer certification, volunteer engagement, data systems, etc.).
• Advanced Oversight: In addition to Level I duties, the Level II assists the Assistant Manager with staff scheduling and performance evaluations.
• Staff Development: Responsible for training and onboarding new Service Coordinators and Shift Supervisor I hires on shelter protocols and de-escalation techniques.
• Program Improvement: Identify operational gaps and propose solutions for more efficient intake or volunteer engagement processes.
• Complex Case Coordination: Serve as a liaison between overnight staff and daytime Case Management/Navigation to ensure continuity of care for high-needs residents.
• Inventory & Supplies: Manage the ordering and tracking of shelter supplies (linens, hygiene kits, etc.) to ensure the facility is always prepared.
• Demonstrates and coaches staff on SVdP Program Principles