Medical Courier Operations Supervisor

Position Overview : Are you a proactive leader with a passion for logistics? We are in search of a dynamic Courier Operations Supervisor to helm our fast-paced team.

In this integral role, you'll be responsible for overseeing daily operations, ensuring top-notch delivery performance, and upholding the utmost standards of customer satisfaction.

About Us : Hospital Couriers is now a BioTouch Company. We are a medical courier service offering dedicated and on demand fleet solutions.

We serve the healthcare industry through our unique customized approach to medical transportation and logistics. We understand the critical role that timely and accurate medical specimen delivery plays in diagnosing and treating patients.

Join Us :

If you're ready to take on a pivotal role in our continued success and are passionate about ensuring the smooth operation of our courier services, we welcome you to apply and become a vital part of our team.

Annual Salary : $50k-$55k

Responsibilities

• Responsible for developing and implementing procedures which are consistent with company standards.
• Ensures drivers are meeting performance expectations, company profitability, and client satisfaction.
• Oversee daily courier operations including dispatch, routing, and tracking of courier services.
• Monitor the performance of couriers and provide regular feedback and coaching to ensure high levels of service. Develop and implement SOPs for courier operations to enhance efficiency and customer satisfaction.
• Implements changes, improvements and follows up on the accounts to ensure that we are meeting their requests and expectations in the required timeframe.
• Ensures client issues are being resolved in a timely manner and maintain a professional business relationship.
• Works directly with the GM- Operations to reduce costs, and keep accounts within designated budgets.
• Builds and maintains a positive work environment where team members and their contributions are recognized and valued. Maintain frequent communication with all team members.
• Reviews courier timecards on a daily and weekly basis to ensure there are no discrepancies.
• Partners with General Managers to analyze and provide alternative solutions to optimize routes with all accounts, thus reducing the overall spend to perform the work.
• Ensures that all accounts are location scanning at a 98% clip or greater.
• Monitors the overall daily / monthly on time performance (OTP) of routes, stats and will calls and ensures the OTP runs at 95% or greater.
• Has complete knowledge of all accounts. Aware of all job responsibilities, routes and locations that the team monitors.
• In very rare occasions may cover runs if no other drivers / vehicles are available
• Collaborate with cross-functional teams to resolve any operational issues in a timely manner..
• Conduct regular safety audits and ensure all safety protocols are strictly followed by the courier team.
• Recruit, train, and develop courier staff, including drivers and support personnel.
• Address customer inquiries and complaints related to courier services, ensuring high levels of customer satisfaction.
• Plan and manage peak season logistics and any emergency or unscheduled deliveries.
• Foster a positive and inclusive work environment that encourages teamwork and employee engagement.

Required Skills

• Bachelor's degree or equivalent experience
• Strong Supervisory and leadership skills
• Strong analytical and problem-solving skills
• Ability to work a flexible schedule that includes occasional evenings, weekends and holidays
• Proficient in Microsoft Excel and Microsoft Word
• Ability to work in a team environment in high pressure situations
• Has knowledge of locating customer locations utilizing a GPS.
• Possesses strong interpersonal and communication skills
• Demonstrates strong work ethic, integrity, and a high level of attention to details
• Reliable transportation and good driving record are a requirement
• Essential functions. This is a high energy, multifaceted position requiring personal initiative and flexibility.
8 days ago