Manager of Supportive Housing (Jessie Street Terrace)

Manager Of Supportive Housing (Jessie Street Terrace)

Santa Cruz, California

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work in 2025.

Location: Jessie Street Terrace Property Type: Supportive

The Manager Of Supportive Housing leads MidPen Services' supportive housing strategy across a multiple county portfolio. This role manages third-party service partnerships that provide on-site health programs, identifies new partners aligned with MidPen's criteria, and ensures compliance with reporting and service agreements.

The Manager Of Supportive Housing builds strong relationships with County Mental Health, Health Systems, and other agencies, oversees monthly operational reviews, analyzes partnership data, and recommends improvements. Additionally, the role supervises senior case managers who train and support staff working with high-acuity residents to reduce crises and maintain housing stability.

Responsibilities

• Leads and implements MidPen Services' supportive housing strategy across a multiple county portfolio.
• Oversees and evaluates third-party service partnerships delivering on-site health programs.
• Identifies and secures new partners aligned with MidPen's criteria.
• Ensures compliance with reporting requirements and service agreements.
• Builds strong relationships with County Mental Health, Health Systems, and other agencies.
• Oversees monthly operational reviews of supportive housing programs.
• Analyzes partnership data and drives continuous improvement for service delivery.
• Supervises senior case managers supporting high-acuity residents.
• Guides staff training to reduce crises and maintain housing stability.
• Promotes best practices for resident support and housing retention.
• Promotes trauma-informed, culturally responsive, and housing-first service delivery
• Partners with Property Management and internal teams to address resident crises and operational challenges
• Supports crisis response planning and escalation protocols across properties

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Knowledge, Skills, and Abilities

• Extensive knowledge and experience working with high-need populations
• Demonstrated excellent verbal and written communication skills
• Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools as a productivity tool for his/her portfolio
• Demonstrated strong judgement, discretion, and problem-solving skills
• Ability to satisfactorily pass a background check, and Tuberculosis screening
• Ability to travel between properties
• Must possess a valid California Driver's License, proof of current auto insurance, and reliable transportation

Physical Requirements

• Constantly perform desk-based computer tasks, frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 20 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl

Working Conditions

• Ability to travel between properties

Education and Experience

• Bachelor's Degree with a minimum of three years' experience working in an educational, social services, or community based organizational setting and a minimum of two years' experience working effectively with people of diverse backgrounds and working with families and students in an educational or social work setting
• Master's Degree in relevant field preferred
• Experience in program development, management, and evaluation preferred
• Experience with managing people

Pay Range

$84,000 - $94,500 Annual Salary - Pay based on applicable experience and qualifications

Benefits and Compensation (see here for full details)

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

Equal Opportunity Employer

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.