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Customer Success Manager - Southern EuropeVirtualVocations • Livonia, Michigan, United States
Customer Success Manager - Southern Europe

Customer Success Manager - Southern Europe

VirtualVocations • Livonia, Michigan, United States
2 days ago
Job type
  • Full-time
Job description
Owning the technical depth and commercial outcomes for key customers, the full-time Customer Success Manager - Southern Europe will manage onboarding, enablement, and growth for ElevenLabs' platform while driving revenue retention and expansion in a remote role based in Spain or Italy. Key responsibilities Manage onboarding and enablement processes for customers, ensuring effective deployment of ElevenLabs' products Drive commercial outcomes by owning renewals, upsells, and identifying expansion opportunities within a defined book of business Collaborate cross-functionally with Sales, Engineering, and Product teams to translate technical wins into revenue growth Required qualifications 5+ years of experience in Customer Success, Account Management, or Technical Account Management within B2B SaaS or AI/ML products Fluency in Spanish and/or Italian, with a preference for both, and English Proven ability to manage a defined book of business and drive revenue outcomes Experience with API integrations and familiarity with deploying AI agents Strong problem-solving and analytical skills, with a builder mindset and ability to thrive in ambiguity
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Customer Success Manager - Southern Europe • Livonia, Michigan, United States

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