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Retention Strategy LeadVirtualVocations • Greenville, South Carolina, United States
Retention Strategy Lead

Retention Strategy Lead

VirtualVocations • Greenville, South Carolina, United States
2 days ago
Job type
  • Full-time
Job description
Driving the retention strategy for the Consumer business, the full-time salaried Retention Strategy Lead will analyze customer behavior to reduce churn and improve long-term value, collaborating cross-functionally and working remotely. Key responsibilities Track retention metrics across customer segments and identify key drivers of churn throughout the customer lifecycle Develop a data-driven retention strategy by partnering with various teams to translate insights into prioritized opportunities Own the retention experimentation roadmap, including opportunity sizing, prioritization, and success metrics for initiatives Required qualifications 7+ years of experience in retention strategy, growth, or a related analytical discipline Experience in a subscription or recurring revenue business with a focus on retention and engagement Strong analytical skills with a proven ability to use data to diagnose problems and develop business cases Proven ability to influence cross-functional teams and drive alignment across complex initiatives Excellent written and verbal communication skills, including experience presenting to senior leaders
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Retention Strategy Lead • Greenville, South Carolina, United States

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