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Front Office SupervisorVirtualVocations • Mission Viejo, California, United States
Front Office Supervisor

Front Office Supervisor

VirtualVocations • Mission Viejo, California, United States
16 hours ago
Job type
  • Full-time
Job description
Supporting daily operations of borrower-facing customer service functions, the full-time remote Front Office Supervisor will provide leadership, operational oversight, and staff support while ensuring compliance and service excellence in the Perkins Loan Servicing Program. Key responsibilities Support daily front-office and customer service operations to ensure timely and compliant borrower support Provide guidance and coaching to Customer Service Representatives and monitor team performance against service standards Serve as a point of escalation for borrower inquiries and assist in training and development activities Required qualifications High school diploma or equivalent Minimum of 2 years of customer service or contact center experience, with at least 1 year in a supervisory capacity Ability to obtain and maintain a Federal Public Trust security clearance Experience in regulated customer service environments, preferably in student loan servicing or financial services Proficiency in using contact center systems and Microsoft Office applications
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Front Office Supervisor • Mission Viejo, California, United States

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