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IT Support SupervisorVitalsearchgroup • Cedar Rapids, Iowa, United States
IT Support Supervisor

IT Support Supervisor

Vitalsearchgroup • Cedar Rapids, Iowa, United States
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

A healthcare organization is seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast-paced environment.

The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end-user training while ensuring employees receive a consistent, professional, and high-quality support experience.

Key Responsibilities

  • Lead, coach, and support a remote team of IT training and application support specialists
  • Oversee the design, development, and delivery of IT and healthcare application training programs
  • Support system stability, application readiness, data integrity, and compliance requirements
  • Partner with internal leaders and cross-functional teams to align training and support efforts with organizational needs
  • Maintain and improve documentation, workflows, training materials, and support procedures
  • Monitor team performance, manage schedules and assignments, and prioritize workloads
  • Promote a service-first culture focused on accountability, collaboration, and continuous improvement
  • Ensure support activities align with healthcare regulations, privacy standards, and organizational policies

Required Qualifications

  • Associate's degree in Clinical Informatics, Computer Science, Business, Information Technology, or a related field
    OR
  • High school diploma or equivalent plus at least 2 years of IT operations experience
  • Active HIPAA compliance credential/training
  • Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices
  • Experience leading teams, managing priorities, and supporting remote employees
  • Strong communication, organization, documentation, and problem-solving skills
  • Ability to work collaboratively with clinical, operational, and technical teams

Preferred Qualifications

  • Prior supervisory or team lead experience in healthcare IT, application support, clinical informatics, or training
  • Experience supporting EHR, EMR, practice management, or healthcare-related software systems
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IT Support Supervisor • Cedar Rapids, Iowa, United States

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