COMPUTER SUPPORT ANALYST - 64081133

Requisition No: 883100

Agency: Department of Health

Working Title: COMPUTER SUPPORT ANALYST - 64081133

Position Number: 64081133

Salary: 40,320.81 - 45,000.00

Posting Closing Date: 09/09/2026

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Job posting category (INTERNAL POSTING)

Computer Support Analyst, Position Number 64081133 Jacksonville, Duval County

Your Specific Responsibilities:

The Bureau of Vital Statistics provides for the statewide registration of all Florida vital record events, which includes all Florida births, deaths, fetal deaths, marriages, and divorces. The bureau issues more than 2.8 million certified copies annually. A centralized database allows all 67 counties to issue birth certifications, 1850 to present: death and fetal certifications, 2009 to present. Marriages, and divorces, 1927 to present, are available for certification from the state office. The bureau maintains more than 22 ½ million vital records. The bureau produces routine and special analysis and reports of vital statistics data; provides policy, procedure and monitoring of 67 county local registrars of vital statistics; 118 birthing hospitals; funeral directors, medical examiners and certifying practitioners; and numerous tax collector offices, in accordance with Chapter 382 Florida Statutes and Chapter 64V, Florida Administrative Code.

Position Description

1. Receives trouble calls and e-mails, troubleshooting issues related to the E-Vitals application and Bureau of Vital Statistics local area network consisting of, but not limited to, network switches and infrastructure, file servers, desktop computers, server and desktop applications, server and desktop operating systems, and printers. Provides technical support to the Bureau of Vital Statistics staff, Vital Statistics county staff, and external users of the E-Vitals applications (Electronic Birth Registration System-EBRS and Electronic Death Registration System-EDRS) through troubleshooting and resolving system access issues, connectivity issues, and equipment malfunctions. Provides Tier 3 technical support to E-Vitals help desk staff in regards to system access, connectivity issues, and equipment malfunctions, escalating service levels and placing service calls when necessary.

2. Installs, upgrades, and repairs personal computer hardware and peripherals, network switches and infrastructure, desktop operating systems and software. Ensures department standardized software is installed and maintained at the most current level, applying service packs and patches as needed. Monitors the network for equipment and software that is non-standard, reporting any incidents to the Data Processing Manager. Administers the Avaya Voice over IP phone system for the Bureau of Vital Statistics adding, deleting, and modifying users and phone extensions. This position also administers an Avaya Call Management server for managing call groups and reporting phone statistics. This position is responsible for adding, modifying, and deleting agent ids for call groups and managing access for phone system reporting. This position adds and deletes voice mailboxes for users and deploys new phone devices for users and troubleshoots any phone related issues.

3. Responsible for DOH user account administration through Active Directory, creating and maintaining user network accounts in compliance with Department of Health policies and procedures. Creates DOH machine accounts, ensuring equipment is hardened according to DOH security policy via machine image or group policy management. Maintains a database inventory for desktop computers, printers, network equipment, IP addresses, user network accounts, and user E-Vitals application accounts.

4. Oversees electronic file data compliance for the Bureau of Vital Statistics following file data criteria set by the Office of Information Technology. Responsible for analyzing user data and running reports with data analysis tools, meeting with users on eliminating data no longer needed or requiring archiving, and submitting requests to migrate data. Coordinates with the Bureau Records Management Liaison Officer on deleting data that falls within the GS1schedule.

5. Liaison between the Office of Information Technology and E-Vitals helpdesk in response to security alerts related to E-Vitals user login activity. Responsible for providing specific information such as verification of user login and location to verify Azure security logs match user activity when suspicious activity is detected.

6. Liaison between counties using Vitalchek and Lexis Nexis. Vitalchek uses a webservice to send order data directly to e-Vitals. This position monitors the service and troubleshoots order activity reported by county staff contacting Vitalchek as needed.

7. Backup to the Systems Programmer in the setup and configuration of the E-Vitals NX application servers and creates documentation for server builds.

8. Performs other related duties and assignments as required.

Required Knowledge, Skills, and Abilities:

Knowledge of Microsoft Windows operating systems.

Ability to process information logically.

Ability to interpret and respond to computer error messages.

Ability to analyze and interpret data.

Ability to identify and define user task needs.

Ability to work with others and meet and deal with internal and external customers.

Ability to plan, organize and coordinate work assignments.

Ability to communicate technical information effectively.

Ability to establish and maintain effective working relationships with others.

Ability to receive and carry out work assignments independently in a timely manner.

Ability to gather requirements for software development.

Ability to lift 50 pounds and work in confined areas.

Experience in computer systems analysis and testing, computer programming, systems implementation, or database management.

Minimum Qualifications:

This is an in-office position only.

Bachelor’s Degree in the field of Information Technology and two years’ experience is preferred.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1217 N Pearl Street, Jacksonville, FL 32202

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.