Bilingual Customer Service Representative

Bilingual Customer Service Representative (Spanish/English)Pay: $18/hourMonday–Friday, 8:00 AM–5:00 PM Every other Saturday, 9:00 AM–2:00 PMWe're hiring a Bilingual Customer Service Representative fluent in Spanish and English to join our team and provide exceptional support to both new and existing customers. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is comfortable communicating across multiple channels including phone, email, and web chat.Key ResponsibilitiesProvide introductory product and service information to prospective and new customersGreet and assist walk-in clients with professionalism and careHandle customer complaints and troubleshoot product or service issuesFollow up with customers via phone, email, or web chat to ensure satisfactionAccess customer databases to retrieve and update account informationRecommend additional products or services that may benefit the customerEscalate complex queries or concerns to appropriate departments when necessaryMaintain accurate and up-to-date customer records after each interactionQualificationsBilingual fluency in Spanish and English (required)High school diploma or equivalentStrong verbal and written communication skillsPrevious experience in customer service & retail environments preferredComfortable using computers, email, and customer service softwareAbility to multitask and manage time effectivelyPositive attitude and team-oriented mindsetTop Skills for SuccessCustomer support and conflict resolutionCRM and database navigationProduct knowledge and upselling techniquesAttention to detail and record-keepingAdaptability and professionalismApply today to join a team that values communication, customer satisfaction, and bilingual excellence. This is your opportunity to grow in a supportive environment while making a real impact on the customer experience.