Program Manager

Program Manager

MSX International is seeking an experienced, results-driven Program Manager to lead a geographically dispersed field team supporting a major automotive manufacturer. This is a high-visibility leadership role for someone who inspires people, builds strong client relationships, and delivers solutionsnot excusesin a fast-paced, performance-focused environment.

The Program Manager will own the day-to-day delivery of the program: leading regional Team Leaders and their field consultants, serving as the primary point of contact for the client, and driving measurable improvement against program objectives. The ideal candidate is a hands-on leader who can set a daily operating rhythm, hold a team accountable, work effectively with a demanding client, and keep everyone focused on outcomes.

Lead and develop regional Team Leaders and their field consultant teams

Serve as the primary client liaison and manage day-to-day delivery

Establish and drive a consistent daily operating cadence across the team

Translate data and reporting into clear priorities and actions for the field

Drive business results, remove barriers, and stay relevant

The Automotive Program Manager provides comprehensive leadership and delivery management for a national automotive field-services program. This is a professional-level, supervisory position responsible for the overall performance, quality, and client satisfaction of the program. The primary focus is leading the day-to-day delivery of the programdirecting regional Team Leaders and field consultants, managing the client relationship, and driving continuous performance improvement.

The Automotive Program Manager will be a highly experienced professional familiar with the US automotive dealership and field-services environment. The position is on-site in Troy, MI and may require travel throughout the continental United States. Responsibilities include but are not limited to the following:

Own the day-to-day delivery of the program and act as the primary client liaison for the assigned project

Lead, coach, and hold accountable a team of regional Team Leaders and their field consultants

Establish and maintain a consistent daily operating cadence (daily huddles, escalation reviews, and follow-through)

Set clear priorities and expectations for the team and drive performance against program objectives

Coordinate communication, manage assigned resources, and report to executive management

Create and execute project work plans, revising as appropriate to meet changing needs and requirements

Track project deliverables, issues, risks, and action items to closure

Manage data accuracy, timeliness, and overall work product; set up and execute QA and peer-review processes

Partner closely with the data analytics/BI function to translate reporting into field-level action

Collaborate with client teams to meet program financial and customer-satisfaction goals; estimate resourcing and staffing needs

Negotiate and manage client commitments and expectations, with a client-centric approach

Closely monitor program objectives and provide critical, constructive performance feedback

Develop and implement processes and measures to drive performance and continuously apply LEAN principles

Recruit, hire, develop, and retain top field personnel

Manage program compliance with contractual obligations and support transition/stabilization phases

Provide regular financial and program reviews with client management and MSX senior management

Frequent, on-demand travel to client and field locations as required

Qualifications

10+ years of industry experience, with a minimum of 5 years in project and/or program management

A track record of delivering on complex, performance-driven programs

Experience working within, influencing within, and networking within a matrix environment

Conversant with project management methodologies

Professional analytics experience necessary to identify opportunities, trends, and anomalies

Excellent communication, presentation, and negotiation skills

Highly interpersonal, with team-building and participative management skills

Self-starter able to work under minimal supervision

High level of proficiency with PC and Microsoft Office applications

Experience leading large, geographically dispersed teams

Must be based in Metro Detroit area

Additional Information

PHYSICAL DEMANDS

Must possess the physical capabilities necessary to accomplish the tasks assigned to the program, including but not limited to multi-day travel, extended periods of activity during team meetings and field visits, and the ability to lift a minimum of 50 lbs. without sustaining injury

WORK ENVIRONMENT

Position is full-time.

Some overnight travel may be required.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.