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Medical Assistant or LPN- Internal Medicine

Billings Clinic
BILLINGS, MT, United States
Full-time
Part-time

Essential Job Functions

Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations.

Meets all mandatory organizational and departmental requirements.

  • Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
  • Prepares room, equipment and supplies as dictated by a particular examination, patient’s needs, and Billings Clinic exam and procedure room cleaning guidelines.
  • Assists with scheduling admissions, appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and / or collection of co-pays.
  • Screens incoming telephone calls for appropriate referrals to nurse, physician and / or non-physician provider.
  • Orders and maintains clinical and office supplies and equipment as directed.
  • Maintains patient files, records and other information. Adheres to confidentiality requirements.
  • Compiles statistical data for reports as directed.
  • Attends required meetings and participates in committees as requested.
  • Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams.

Charts and documents in medical record. Collects laboratory specimens as needed.

  • Cleans and disinfects equipment per Billings Clinic sterile processing guidelines.
  • Administers influenza vaccine, pneumococcal vaccines, and Td / TDAP to patients age 18 or older.
  • Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures.
  • Performs all other duties as assigned or as needed to meet the needs of the department / organization.
  • Additional Essential Functions for Level II and III Refer to Department Grid
  • Assists physicians and non-physician providers in preparing for minor procedures and physical exams.
  • Performs minor procedures to include but not limited to stitch and staple removal, application of dressings, ear lavage, splints and casts, etc.
  • Administers medications and immunizations according to department approved grid and guidelines; once department requirements and required training have been met.
  • Additional Essential Functions for Level III Refer to Department Grid
  • Administers medications and immunizations according to department approved grid and guidelines, which may include pediatric patients;

once department requirements have been met.

  • Required to assist in 3 medical assistant training events per year (could be less if organizational needs change and also depends on amount of medical assistants in department).*
  • Required to precept with a minimum of 5 externs per year (could be less if organizational needs change and also depends on amount of medical assistants in department).*
  • May perform advanced skills for department if all training has been completed and competency achieved (please refer to department specific grid).
  • Point of Care Testing Trainer or Specialized Training specific to department; i.e. Wound Vac, Vein Procedures
  • Additional essential Functions for Level IV Refer to Department Grid
  • Administers medications same as previous levels specific to department grid and guidelines and additional injections as indicated on department specific grid.

Patient Care; Patient Care, Injections)

  • Health coaching , Clinic Float, Training Lead, Yellow Belt
  • Participates in maintaining and / or building training modules using evidence based best practice for medical assistants
  • Assisting with process improvements as related to the clinical setting.
  • Proficient in basic patient care and treatment, planning and evaluating according to job description and MA level
  • Competent to perform routine, non-complex aspects of patient care, treatments and procedures
  • Safe pharmaceutical handling requirements and guidelines
  • Application of personal protective equipment (PPE) for patient and staff safety
  • Computer applications
  • Refer to Department Grid specific to Level I
  • Analytical skills necessary to understand a variety of basic and / or routine problem scenarios associated with patient care
  • Refers more difficult problems to higher level medical assistant, nurse, supervisor or appropriate health care provider
  • Practices according to Billings Clinic MA job description, guidelines and physician judgment
  • Work is performed under the direct supervision of a physician
  • Work is performed independently in accordance with assigned schedules and operating procedures
  • Assumes responsibility for the follow-up of problem scenarios and coordinates appropriately with other MA, LPN, RN, physician and / or non-physician provider
  • Expected to prioritize all aspects of job performance
  • Demonstrates personal accountability in all facets of role responsibilities
  • Interpersonal skills which enable the incumbent to appropriately respond to a variety of patient / family requests and inquiries, to respond to inquiries from physicians, nursing staff and other health care providers, and to check for understanding, allay apprehension and enlist cooperation of the patient
  • Ability to utilize and apply PSE skills
  • Service Recovery
  • Communication with patient on expectations, e.g. being late for scheduled appointment, wait times
  • Able to assist with patient service assistance needs as necessary and provide service recovery, e.g. coffee cards, lunch, gas cards
  • Work with leadership on service recovery as needed
  • Medical Terminology (available through LMS)
  • Process Improvement / Quality Assurance / Risk Management
  • Adheres to patient safety goals and standards
  • Participates in Process Improvement or Risk related activities within the department
  • Participates in the financial viability of Billings Clinic by ensuring appropriate ensuring appropriate utilization of supplies and equipment and maximizing the flow of patients to maximize effective utilization of the physician’s / non-physician provider’s time
  • On-Call Responsibility
  • Basic laboratory specimen handling and processing (urinalysis, blood sugars, etc.)
  • Safe pharmaceutical handling requirements and guidelines
  • Demonstrate phlebotomy skills if relevant to area. Cross-trained to assist physician and / or non-physician provider with procedures
  • Administer Level I approved medications after completion of appropriate pharmaceutical courses, along with Billings Clinic injection class for Influenza, Pneumococcal, Td / TDAP

Minimum Qualifications for Medical Assistant

Education

High school diploma or equivalent

Other Minimum Qualifications

  • Six (6) months related work experience in a health care environment required to develop proficiency in basic Medical Assistant procedures and processes encompassing all age groups, preferred.
  • Successful completion of department orientation, skills competencies specific to department
  • Completion of 54 LMS modules within six (6) months of hire (proof of completion of college medical terminology with a C or better;

may be used in lieu of modules)

  • Completion of Personal Accountability class within first six (6) months of hire
  • Departments requiring basic IM injections must complete above requirements, CDC modules, injection class, and department skills competency.

Along with department manager and physician approval.

Required to obtain certification or registration within fifteen (15) months of hire through organizations approved by Billings Clinic.

If coming from a medical assisting program; must be obtained within 90 days of program completion.

Additional Qualifications Level II

  • Certification or Registration (within 90 days of employment) if hiring criteria was met without this.)
  • Completion of all department requirements and competencies for a Level 1.
  • Required to help with externs and simulation labs depending on organizational and department needs.
  • Approval of Department Manager and Supervising Physician with no current disciplinary actions.
  • The following criteria could result in employee moving to a lower level and a reduction in pay;
  • Department transfers with different unit specific requirements / training.
  • Department transfers to areas with limited levels.
  • Request of physician.
  • Continue on-going education for additional duties / skills of an advanced level.
  • Maintain requirements and expectations of a Level II.

Minimum Qualifications for LPN

Education

  • High school diploma or equivalent
  • Graduate of an approved licensed practical nursing program

Certification and Licensure

  • Healthcare Provider CPR Certification
  • Current Montana or Wyoming state license as a licensed practical nurse required

Employee Benefits

Billings Clinic Employees

Billings Clinic is a best place to work because if its people. The collegial atmosphere, teamwork, pride in care, and numerous opportunities to grow both personally and professionally help keep our amazing employees here caring for patients.

State of the art facilities and advanced technology gives the health care professionals the tools to provide advanced health care in a healing environment.

  • 2019 Billings Chamber of Commerce Employer of the Year
  • 2019 Becker’s 50 Best U.S. Companies to work For
  • 2019 Women’s Choice Award for America’s Best Hospitals for Patient Experience
  • LivAbility One of the Top 25 Best Places to Live in America
  • 2016 Outside Magazine’s America’s Best Town

Employees have the opportunity to make a difference in the lives of each other and our patients, making this a truly meaningful place to work.

The organization also offers employees the opportunity to engage in numerous councils and educational opportunities leading to career growth and involvement in decision making and important initiatives.

Beyond giving great care, employees’ ideas and insights are valued at every level of the organization.

At Billings Clinic, it is important to celebrate milestones and ensure that employees feel valued. Recognitions such as the DAISY or BEE Awards, Years of Service and the employee recognition program give everyone the opportunity to show encouragement toward team members who go the extra mile.

Billings Clinic offers excellent benefits and salaries, education assistance, paid time off, and learning plans for career growth.

The combination of excellent benefits, strength of the organization and meaningful work make Billings Clinic one of the best places to spend a career in health care.

Billings, Montana is a friendly college community located near the magnificent Rocky Mountains with great exciting outdoor recreation just minutes from home.

Billings has great parks, trails, public lands, thriving restaurants, excellent schools, safe neighborhoods, and abundant events and family activities.

Explore some of the Billings Clinic employee benefits

Health

BeWell -An employee wellness program with initiatives and resources around Health, Finance, Personal Growth, and Community.

Programs include free blood screenings, flu shots, biometric screenings, health assessment, incentives such as insurance premium discounts for participation.

Medical -Billings Clinic offers a comprehensive self-insured health plan, including a traditional PPO plan and an HSA plan.

The benefit is available to full or part time employees.

  • Pharmacy- Our medical plan includes prescription benefit coverage and prescriptions can be filled at the Atrium Pharmacy on our campus with a mailing service available to employees who reside outside of Billings.
  • Dental- Preventive and Comprehensive plans include preventive and major dental services such as fillings, extractions, bridgework, dentures and crowns.
  • Vision- A vision plan is available; which covers a routine eye exam and provides an allowance for the purchase of frames, lenses or contact lenses.
  • Flexible Spending Accounts- We offer two types of spending accounts : health care and dependent care. Both allow you to pay certain expenses with pre-tax dollars.
  • HSA Savings Accounts- We offer an HSA savings accounts and an employer contribution for full time employees.

Short Term Disability / Medical Leave -Billings Clinic provides a short term disability medical plan which provides employees with days to use in the event of an extended illness or injury.

Financial

  • Paid Time Off -Billings Clinic recognizes an employee's need to balance work and family life. Billings Clinic provides a paid time off benefit which affords employees the opportunity to have time off with pay.
  • Retirement Plans -Billings Clinic provides a defined contribution pension plan and a 403(b) tax deferred savings plan with matching contributions.

These plans offer employees the opportunity to save for their retirement years with a variety of investment options available.

  • Flexible Spending Accounts- We offer two types of spending accounts : health care and dependent care. Both allow you to pay certain expenses with pre-tax dollars.
  • HSA Savings Accounts- We offer an HSA savings accounts and an employer contribution for full time employees.

Tuition reimbursement and / or assistance programs are available for certain positions.

Employee Crisis Fund -Provides limited financial assistance to Billings Clinic employees who need immediate aid.

Growth & Community

  • Employee Assistance Program (EAP)- Billings Clinic recognizes that mental well-being is connected to physical health. We offer employees and their eligible dependents, at no cost, four sessions of mental health related services through our confidential EAP program.
  • Billings Clinic Parent Network (BCPN) -A unique group to support the employees who also wear the hat of parent . The group meets monthly to discuss the challenges of being a working parent and provides encouragement and support.
  • Cafeteria and Commons Café- meal subsidies
  • Bicycle-friendly business- Bronze award winner by the League of American Bicyclists
  • Tuition reimbursement and / or assistance programs are available for certain positions.
  • Leadership training
  • Employee recognition programs such as the Bee Award for outstanding team members, Daisy Award for nursing excellence, Great-Catch Award (safety), Years of Service award, YAG awards.

Several employee recognition events throughout the year such as the food truck outdoor event, hot cocoa bar event, etc. to promote fun and employee recognition.

  • Free or discounted tickets to local entertainment and sporting events
  • Club Billings Clinic offers employees discounts at numerous local businesses and service providers
  • Lactation facilities for new mothers.
  • 360-degree performance reviews
  • Our organization promotes sustainable or green practices.
  • Identity Theft Protection and Emergency Travel Assistance
  • Business education, continuing education credit assistance
  • Formal career development and job advancement programs
  • Actively supports community service initiatives, e.g. United Day of Caring, Saturday Live, etc.
  • Flexible scheduling and telecommuting options for certain positions to accommodate work / life balance

Casual Fridays"-ability to wear work appropriate jeans to work (for non-clinical employees)

  • Workplace facilities to promote exercise
  • Promotes walking trails both inside and around the campus
  • 30+ days ago
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