Field Service Manager

This role addresses operational friction, dispatch inefficiencies, and skill gaps within the field service technician team. The Field Services Manager resolves high repeat-visit rates and customer dissatisfaction by shifting management from reactive troubleshooting to proactive capability-building. By translating organizational objectives into clear daily habits and leveraging data analytics, the position streamlines routes, reduces bottlenecks, and optimizes overall field efficiency.

What Success Looks Like (Objectives):

• Conduct thorough skill gap assessments and establish personalized development plans to lower recall rates and enhance team technical competency
• Lead regular huddles and 1-on-1 coaching sessions to align the field team with operational KPIs, safety protocols, and customer satisfaction targets
• Analyze operational data including completion times, travel efficiency, and repeat visits to resolve root-cause friction points
• Implement systematic solutions to eliminate dispatch and equipment bottlenecks before they impact bottom-line metrics or client relationships
• Utilize AI-driven route optimization and predictive analytics tools to streamline daily technician schedules and improve dispatch accuracy
• Foster team morale and professional growth pathways, directly reducing turnover and boosting customer CSAT and culture scores

Core Skills, Competencies, and Key Experiences (What you’ll bring)

• Mastery in mentoring, directing, and coaching employees to drive skill progression and team confidence
• Exceptional ability to communicate an inspiring vision, reframe organizational shifts into actionable field goals, and persuade team members
• High-level critical thinking to analyze complex operational data, uncover underlying patterns, and solve systemic problems
• Strong collaborative mindset to build cross-functional relationships, involve stakeholders early, and achieve shared objectives
• Proven planning and organization capabilities to manage time effectively, set defined objectives, and monitor performance against milestones
• AI application literacy to integrate digital diagnostic tools and automated reporting into daily field workflows

Minimum Requirements:

• Minimum Education: Bachelor’s Degree in Business Administration, Operations Management, or related field
• Minimum Experience: Critical experience leading field service teams, managing operational KPIs, and executing technical training programs
• Required Technical Skills: Field Service Management (FSM) software and route optimization toolsOperational data analysis, root-cause troubleshooting, and performance trackingTechnical field coaching, safety compliance protocols, and customer satisfaction management

Visa sponsorship not available for this position

Salary RangeCompensation: $63,150.00/Year - $90,000.00/Year About Our Department

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

About Our Company

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.