General Manager

General Manager

Utility & Infrastructure Services

Lead People. Drive Performance. Build a Winning Operation.

We are seeking an experienced, hands-on General Manager to lead a growing field-services operation. This is a highly visible leadership opportunity for someone who knows how to lead people, execute safely, deliver exceptional customer service, drive financial performance, and grow a business.

The General Manager will have overall responsibility for branch operations, including field execution, workforce planning, safety, customer relationships, equipment utilization, estimating, financial performance, and business development. This individual must be equally comfortable reviewing financial results, meeting with customers, developing leaders, and spending time in the field with crews.

Key Responsibilities

• Provide overall leadership for branch operations, establishing clear expectations and accountability for safety, quality, productivity, financial performance, and customer service.
• Lead and coordinate storm and sanitary cleaning, CCTV inspection, underground utility, and related field-service operations.
• Own branch financial performance, including revenue, profitability, job costing, labor utilization, overtime, budgets, and controllable expenses.
• Plan workforce, equipment, and scheduling requirements based on backlog, upcoming projects, customer commitments, and available resources.
• Recruit, develop, coach, and lead field employees and operational leaders while building a culture of accountability and teamwork.
• Maintain a strong safety-first culture, ensuring required training, qualifications, inspections, incident reporting, and corrective actions are completed.
• Build and maintain strong customer relationships, resolve concerns, communicate project changes, and ensure commitments are delivered.
• Partner with estimating and business development to identify opportunities, conduct site visits, prepare proposals, and convert opportunities into profitable work.
• Review plans and specifications and independently prepare estimates covering labor, equipment, materials, disposal, subcontractors, production rates, and profit margins.
• Ensure equipment readiness through preventive maintenance, inspections, repair coordination, purchasing, and inventory controls.
• Maintain accurate operational reporting, forecasts, billing documentation, job records, and performance updates while identifying opportunities to improve efficiency and profitability.

What We're Looking For

• Demonstrated leadership experience within storm and sanitary cleaning, CCTV inspection, underground utilities, or closely related field services.
• Proven success leading field crews and managing day-to-day operational performance.
• Strong understanding of branch financials, job costing, budgeting, labor management, production rates, and profitability.
• Demonstrated ability to independently estimate work and prepare customer proposals.
• Strong customer relationship, communication, negotiation, and problem-solving capabilities.
• Ability to develop employees, hold teams accountable, and build a high-performance culture.
• Strong organizational skills with the ability to manage competing priorities and make sound business decisions.
• Willingness to remain hands-on and visible in the field, staying connected to crews, equipment, customers, and job execution.

What We Offer

• Weekly Pay
• Quarterly Bonus Opportunity
• Auto Allowance or Company Truck – Your Choice
• Medical, Dental & Vision Benefits
• Life Insurance
• Paid Time Off
• Career Growth & Advancement Opportunities
• And More

If you are a results-driven operational leader who understands that successful businesses are built through people, safety, execution, customer relationships, and financial discipline, we would like to speak with you.

Why Join Us?

This is more than a leadership role; it's an opportunity to shape the future of a growing operation, build exceptional teams, and make a lasting impact on the business.

If you're a decisive, people-first leader with a passion for operational excellence, accountability, and developing high-performing teams, we'd love to hear from you.

Lead with integrity. Empower people. Drive performance. Deliver results.