Program Manager

Program Manager

The Program Manager plays a critical leadership role in overseeing the daily operations of workforce development programs. This position ensures program compliance, staff performance, and successful participant outcomes. The Supervisor will manage a team of Career Development Coordinators and collaborate closely with leadership to drive strategic initiatives, maintain funding compliance, and support youth and adult participants in achieving self-sufficiency.

Key Responsibilities :

• Program Oversight & Compliance
• Ensure all program activities align with county, state, and federal regulations, including WIOA guidelines.
• Monitor intake, eligibility, assessments, service plans, and career pathway documentation for quality and compliance.
• Conduct regular file reviews and audits to ensure accuracy and completeness.
• Oversee participant progress from outreach through retention and advancement.
• Staff Supervision & Development
• Supervise Career Development Coordinators and other assigned staff.
• Conduct weekly team meetings and one-on-one check-ins to support staff performance.
• Delegate responsibilities and provide guidance to meet or exceed performance standards.
• Review staff performance and recommend corrective actions or professional development as needed.
• Coordinate and facilitate training to ensure staff are equipped to deliver services effectively.
• Reporting & Communication
• Complete and submit all required weekly / monthly reports to funders and partners.
• Maintain project plans and reporting documentation to ensure timely communication and delivery.
• Facilitate meetings with partners and stakeholders to promote collaboration and transparency.
• Strategic & Financial Collaboration
• Partner with the Project Director and Project Accountant on budgeting, forecasting, and financial sustainability.
• Support contract management, program development, and business development efforts.
• Community Engagement
• Represent the organization at partner meetings, community events, and funding-related engagements.
• Promote full and frequent communication with external partners and internal teams.
• Establish new partnerships to expand youth access to resources and support the achievement of program performance goals.
• Other Duties
• Resolve operational issues and conflicts as they arise.
• Participate in the development and maintenance of standard operating procedures.
• Perform other duties as assigned.

Qualifications :