Intake Coordinator

INTAKE COORDINATOR

If you are looking for a career where you can make a difference in the lives of others, are passionate about excellent patient care, and want to build long-term relationships, work with us at Central Florida Kidney Centers, where we are large enough to serve and small enough to care .

ABOUT CENTRAL FLORIDA KIDNEY CENTERS :

Central Florida Kidney Centers, Inc. is a not-for-profit dialysis organization that has served the dialysis community for 50 years.

With seven clinics in the Central Florida area, we are committed to providing unrivaled dialysis care to improve the quality of life for those with kidney disease.

THE POSITION : INTAKE COORDINATOR

CLASSIFICATION / STATUS : NON-EXEMPT- LEVEL / FULL TIME

IMMEDIATE SUPERVISOR : DIRECTOR OF ADMISSIONS

GENERAL DESCRIPTION OF ASSIGNMENT :

Provides clerical duties involved in the day-to-day facility processes of admissions

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent the required knowledge, skill, and / or ability.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

ESSENTIAL DUTIES :

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

New patient intake. Responsible for coordinating the patient intake process, including communication with discharge planners, social workers, physicians, and the patient.

Obtain approval for acceptance from the CFKC clinical and CFKC administrative departments. Negotiate hospital patient support contracts when necessary.

• Maintains open executive communications and working relationships with medical staff, unit personnel, hospital discharge planners, patients, their families, and the public.
• Collects missing pre-admission information from hospital discharge planners and reviews it with clinic nurse manager
• Obtains prospective new patients' insurance coverage information; faxes or scans and emails insurance information to corporate billers for verification
• Confirm a new patient's schedule and appointment time with the nurse manager or charge nurse.
• Promptly notifies nurse manager about insurance verification from corporate billers.
• When patients are admitted, inform hospital personnel of the date of the first outpatient dialysis. Also, provide the time a patient should arrive for consent review prior to the first treatment and the need for patients to have transportation.
• Photocopies and collates patient admission / intake packets
• Faxes and follows-up for secondary insurance coverage requests and updates
• Enters new patient demographic information and ongoing patient changes into the system
• Answers incoming phone calls, as needed; takes and distributes messages.
• Follows HIPAA policy and procedures.

MARGINAL DUTIES :

• Participates actively in staff meetings and assigned committees.
• Cover the duties of the Medical Records Secretary as needed.
• Complete errands as needed.
• Responsible for cleanliness, orderliness, and organization of assigned work area.
• Maintains safe work environment.
• Other duties as assigned.

SUPERVISORY RESPONSIBILTIES : None

TRAVEL : Minimal travel is expected in this position.

EDUCATION and / or EXPERIENCE :

• High School diploma, required
• Associates Degree, preferred
• Minimum of two years' relevant administrative experience
• Demonstrated MS Office proficiencies
• Possession of the following attributes, representable of the office of the Executive Director :
• Ability to work under pressure and to tight deadlines
• Good organizational and time management skills
• Ability to research digests, analyze and present material clearly and concisely
• Excellent interpersonal skills
• Ability to work on your own initiative
• Honesty and reliability
• Attention to detail
• Flexibility and adaptability to multitask
• Flexibility to work extra hours to meet deadlines
• Discretion and an understanding of confidentiality issues

CERTIFICATES, LICENSES, REGISTRATIONS : None Applicable

KNOWLEDGE :

• Clerical : Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• English Language : Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Mathematics : Knowledge of basic algebra and statistics; calculate figures, percent's, proportions, and ratios

SKILLS :

• Active Listening
• Time Management
• Critical Thinking
• Judgment and Decision Making

ABILITIES :

• Written Comprehension
• Oral Comprehension
• Deductive Reasoning .
• Inductive Reasoning

THE LOCATION :

The Intake Coordinator position is at our Orlando office at 203 Ernestine St, Orlando, FL 32801.

WHY SHOULD YOU APPLY?

• Top Benefits
• Competitive Pay
• Bonus Program
• Tuition Reimbursement
• Public Service Loan Forgiveness - as a non-profit organization

It is CFKC's policy to perform a background and drug screen once a conditional offer has been executed. The process includes employment history, reference checks, criminal and civil history information, motor vehicle records, moving violation reports, sex offender status information, credit reports, education verification, professional licensure verification, drug testing, and Social Security Number information.

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