Corporate Systems Administrator
- Handle support and service requests, assist with escalations and implement projects
- Evaluate documented resolutions and analyze trends for ways to prevent future Problems
- Stay informed of latest business trends and standards in hospitality IT and make recommendations for improvements
- Alert IT Team to emerging trends in Incidents and propose possible solutions
- Ensure that any planned interruption to services is scheduled through the change management process and coordinated with the business stakeholders
- Assist in software and hardware roll-outs and communication to the end users
- Travel as needed to multiple hotels within the US to implement projects for supported systems
- Provide level 2 technical support for supported systems by investigating all reported Incidents and Problems, ensuring issues are recorded within the ticket system and resolved in a timely manner
- Be part of an on-call weekly rotation for emergency and after hour incidents
- Create and maintain documentation for supported systems. Documents will be for a variety of audiences including end users
- Prioritize and schedule Service Requests, Incidents and Problems appropriately
- Escalate Problems (when required) to the appropriately experienced team member or vendor
- Ensure all systems and business applications are running at their best to minimize downtime. Be proactive as much as possible and collect / interpret data to predict and prevent failures
- Provide accurate and up-to-date information on the status of Incidents, Problems, Known Issues and Workarounds
- Identify and learn appropriate software and hardware used and supported by the organization
- Perform hands-on fixes at the workstation level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Test fixes to ensure Problem has been adequately resolved
- Ensure that technology is used to automate and streamline processes wherever possible
- Perform post-resolution follow ups with stakeholders
- Manage vendor relationships appropriately and effectively
- Make training recommendations as necessary
Requirements
- College diploma or university degree in a technical field such as Computer Science and / or 2-3 years equivalent work experience
- Certifications in Point of Sales, Microsoft, ITIL or CompTIA (Preferred, not required)
- Hospitality experience appreciated
- Up-to-date knowledge of all relevant technologies including networking and client / server infrastructure and Point of Sales systems (Micros, Aloha or other)
- Knowledge of computer hardware, including upgrades, provisioning and imaging of new equipment, diagnostics, etc
- Experience with client and server operating systems, including Windows 7, 8.1, 10, embedded and Server 2012
- Basic understanding of RDBMS (Relational Database Management System) and ETL (Extract Transform Load) concepts
- Basic understanding of commonly used interfaces to exchange information across separate components of computer systems
- Working knowledge of a range of diagnostic utilities, including command line troubleshooting commands
- Familiarity with the fundamental principles of ITIL
- Exceptional written and oral communication skills. Strong documentation skills. Fluent in English
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
- Ability to conduct research into a wide range of IT issues as required
- Up to 50% travel
Corporate Systems Administrator
Travel as needed to multiple hotels within the US to implement projects for supported systems. Provide level 2 technical support for supported systems by investigating all reported Incidents and Problems, ensuring issues are recorded within the ticket system and resolved in a timely manner. Create a...
Corporate Systems Administrator
Travel as needed to multiple hotels within the US to implement projects for supported systems. Provide level 2 technical support for supported systems by investigating all reported Incidents and Problems, ensuring issues are recorded within the ticket system and resolved in a timely manner. Create a...
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