Manager (Swing Shift), Data Center Operations (DE3) (1757)

Manager - Data Center Operations

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we're creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

Role : Manager - Data Center Operations

We are currently hiring for the swing shift. The Manager - Data Center Operations must possess an expert level of knowledge and will be responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, fire life safety systems, and communications infrastructure. Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC / CRAH units, and humidification systems. Electrical responsibilities will include electrical / critical power distribution from the Utility / Generator main switchgear through the UPS systems out to the customer load. Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices. Communications Infrastructure responsibilities will include IDF / MDF / MMR management, structured cabling and supporting infrastructure ownership, and customer space management.

The Manager - Data Center Operations is responsible for vendor management inclusive of daily work as well as service contracts. Project management experience is required as the manager will be responsible for managing all aspects of projects from conception to completion. The employee will also be accountable for commissioning activities within the data center. The position requires expert ability in MOP writing. This position will also be directly responsible for operational efficiency and energy management within the data center. The manager will be expected to develop and implement operational strategies aimed at improving data center efficiencies without increasing uptime risk to the customer. A Data Center Manager is also responsible for ensuring the facility adheres to all compliance and audit requirements as well as company and industry standards. The Manager - Data Center Operations will be a training instructor and assist the Data Center Senior Manager in ensuring all technicians are qualified within the data center. The Data Center Manager will ensure technicians are aware of all code and standards revisions. The Manager - Data Center Operations will assist the Data Center Senior Manager and Market Director in developing financial OPEX and CAPEX budgets and forecasts. The manager will model proposed project ROI. Responsibility for procurement fulfillment including developing scopes, obtaining proposals, creating purchasing requisitions, and ensuring invoices are paid rests with the technician. The Manager - Data Center Operations is a people manager who will serve the role of shift manager. The individual must possess strong management and interpersonal skills. The Manager - Data Center Operations is responsible for evaluations and coaching of his or her direct reports. The manager is to work closely with the Senior Manager - Data Center Operations to ensure all staff is trained and qualified. Regular team and individual meetings are required.

Duties

• Data center subject matter expert for electrical, mechanical, and fire life safety systems.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include : Electrical, Mechanical, Building Monitoring, and Control.
• Tracking and trending site efficiencies and energy consumption.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction.
• People manager responsible for assigning shifts, works, approving time off, etc.
• Training and mentoring of junior staff.
• Work with technicians and vendors to ensure preventive and predicative maintenance schedules are met and maintenance is completed on time.
• Work with, and provides guidance, to the site Data Center Operations Manager to determine maintenance requirements for mechanical and electrical systems.
• Manage vendor relationships and service contracts.
• Manage vendor procurement and billing process.
• Site budgeting and forecasting both CapEx and OpEx.
• Create highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
• Expert technical review of procedures.
• Expert technical review of company standards and policies.
• Manage site audits both internal and external.
• Adherence to compliance standards.
• Manage systems to avoid unplanned, customer-impacting outages.
• Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Provide applied mechanical and integrated control expertise for the entire data center.
• Navigate and utilize a CMMS system.
• Ensures that processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the OSS accordingly.
• Provide day-to-day exceptional customer service and support.
• On-call availability may be required to respond to emergency situations at the data center.
• Adhere to and promote CoreSite's Principles of Operational Excellence.
• Promote and demonstrate the behaviors consistent with CoreSite's culture and 8 Guiding Principles.
• Special projects as assigned

Requirements Knowledge, Skills & Abilities

Interaction with Others- This position is required to interact with Coresite personnel, vendors, partners, contractors, and clients. Work Attributes- Knowledge + Expert understanding of the electrical and mechanical systems used in a data center environment, including, but not limited to the following : electrical distribution and layout, Transformers, PLC's, Generators, Switchgear, UPS systems, STS, ATS, PDU's, Chilled Water Systems, CRAC / CRAH's, Pre-Action Sprinkler Systems + Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety + Expert knowledge of fiber optics / cabling infrastructure and industry best practices. + Expert knowledge in industrial safety best practices (i.e. lockout / tag out, arc flash protection, OSHA and state regulations) + Expert knowledge and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems + Expert knowledge of energy efficiency best practices. + Proficient in Electrical, Mechanical, Protection, and controls systems commissioning. Skills + Minimum of 5-7 years of experience installing, maintaining, and / or troubleshooting large commercial and industrial systems including : + Chilled Water Systems + Large Centrifugal Chillers + Cooling Towers + Heat Exchangers + Water Treatment Systems + VFD's and Pumps + HVAC equipment + CRAC / CRAH's + Humidification Systems + BMS and PLC Controls + Emergency Standby Diesel Generator Systems + Fuel / Oil systems, + 480 / 277 and 208 / 120 electrical generation and distribution + Static UPS Systems + Double Interlock Pre-Action Systems + Experienced people manager + Proven leadership skills. + Experienced vendor management skills including service contract management. + Experienced project management skills, including budgeting, time tracking, schedule creation, scope development, contract management + Proven skills in facility budgeting and forecasting. + Excellent communication skills, both written and oral + Suite (Word, Excel, PowerPoint, Project) Abilities + Ability to communicate effectively with customers and internal staff. + Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems. + Ability to learn quickly and address issues as they arise during normal working hours or after hours. + Ability to operate in and promote a rigorous process-driven team environment + Ability to logically analyze and solve problems + Ability to effectively multi-task multiple projects + Operate Hand and Machine Tools (hammer, drill, saw, etc.) + Operate electrical tools such as a multi-meter or infrared camera Education / Experience : + Bachelor's degree in Mechanical or Electrical Engineering or equivalent time in rate. + 7 or more years in a mechanical / electrical position within critical facilities (preference given to a data center, hospital, or power plant experience) + 3-5 years' experience in administering and managing facility preventative maintenance programs and budgets. + 3-5 years' experience in vendor and project management + 3-5 years' experience in technical procedure and policy writing. + 3-5 years' experience in people management + Be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit check.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Ability to stand 1 / 3 2 / 3 of the time + Ability to walk 1 / 3 2 / 3 of