Revenue Recovery Specialist - Atlanta, GA CSC

Resident Recovery Specialist

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As a Resident Recovery Specialist, you are responsible for the completion of the resident journey life-cycle. This role will serve as a vital link between our regional offices and site management, ensuring all processes are consistent, accurate, and efficient. Here are the roles you will play :

The Record Keeper

• Complete and send resident final account statements in partnership with the Community Teams, Residents Services, and Account Settlement Team
• Maintain and enforce consistent policies and procedures across all communities to ensure compliance and operational excellence
• Process final account statements through OneSite Leasing and Rents, ensuring all proper documentation is accurately loaded into the system
• Manage communication initiatives, effectively identifying and sharing meaningful information with other departments

The Data Driver

The Team Player

The Impact You Can Make

Qualifications

Strong 2+ years' experience in a property management collections role

High school diploma required; some college preferred

Excellent interpersonal and customer service skills; ability to deal with customers in a friendly, courteous, timely, and thorough manner

High level of organizational skills, time-management expertise, and attention to detail; ability to prioritize workload and meet tight deadlines

Ability to work independently as well as part of a team

Excellent written and verbal communication skills

Strong analytical and problem-solving skills

Proficiency in Microsoft Office Suite

About Cortland

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and / or using our website, please email Careers@cortland.com.

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.