Senior IT Support Technician

Overview

Senior IT Support Technician / Direct Hire / FTE San Mateo, CA. Salary : $80,000$100,000 per year.

Responsibilities

• Field incoming help requests from end users via both telephone and work orders in a courteous manner.
• Document all pertinent end user information, including name, department, contact information, and nature of problem or issue.
• Build rapport and elicit problem details from help desk customers.
• Troubleshooting and performing routine maintenance of workstations and servers remotely.
• Maintain a positive attitude and fast-paced, detail-oriented, multi-tasking work ethic.
• Diagnostics of malfunctioning Apple and Windows hardware and software.
• Respond to, detail work done, and close remote support tickets.
• Maintenance and updating of the customer database used in creating service request orders.
• Assist customers in purchasing decisions when needed.
• Maintain a safe and clean work environment.
• Maintain a professional image and attitude.

Operational Management

Qualifications

EOE and privacy

We are an equal opportunity employer and value diversity at The Mice Groups, Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice for information about how we collect, use, and disclose personal information of our candidates.

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