Compliance Helpdesk Specialist

A company is looking for a Compliance Helpdesk professional.

Key Responsibilities

Maintain 3-hour SLA on ticket responses within HALO

Troubleshoot Mavent fails related to ATR / QM, State Rules, TILA, and Enterprise Rules

Research compliance topics and create / maintain FAQ documents

Required Qualifications

High school diploma or equivalent

Experience with Encompass process flow

Familiarity with MAVENT

Knowledge of MS Office Suite (Word, Excel, Outlook)

General knowledge of mortgage products and processes