APLA Health provides quality healthcare, life-saving services, camaraderie, compassion, and comfort to all who come through our doors. Our dedicated team of healthcare professionals is committed to providing personalized and compassionate free and low-cost medical services, tailored specifically to meet the unique needs of each individual we serve. APLA Health serves as a medical home providing an array of integrated healthcare services through 71,000+ billable patient visits and nearly 10,000 enabling services visits each year. Services provided include : medical, dental, behavioral health and HIV care; pharmacy; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, APLA Health offers housing support; benefits counseling; home healthcare; and the Vance North Necessities of Life Program food pantries; among several other critical support services.
We offer great benefits, competitive pay, and great working environment!
We offer :
- Medical Insurance
- Dental Insurance (no cost for employee)
- Vision Insurance (no cost for employee)
- Long Term Disability
- Group Term Life and AD&D Insurance
- Employee Assistance Program
- Flexible Spending Accounts
- 11 Paid Holidays
- 4 Personal Days
- 10 Vacation Days
- 12 Sick Days
- Metro reimbursement or free parking
- Employer Matched (6%) 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience.
POSITION SUMMARY :
The Intake Coordinator is responsible for conducting client intake, collecting eligibility documentation, and providing information on Alliance / APLA Health services.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Conduct client intake and determine housing and service needs.Answer and address incoming phone calls, emails and Alliance’s website inquiries from potential clients and referral sources in a timely and polite manner.Inform prospective clients of the full range of services available within the agency.Collect eligibility documentation from prospective client and provide follow-up.Perform data entry into various database systems.Effectively communicate and consult with the team to ensure timely follow up.Provide information and referral assistance to appropriate social service agencies and or community programs that meet the needs of non-eligible individuals.Assist in linking clients to APLA Health services / programs and other community agencies / programs.Create and maintain consistent communication channels, both verbal and written, between several parties (i.e., client, referral sources, collaborating agencies, team members).Maintain complete organized working files, case notes and client documentation.Participate in regular meetings, trainings, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships.Adhere to agency policy, procedures, and the professional code of ethics.Assume other responsibilities as assigned.