Supervisor - Asset Management (Onsite - Washington, D.C.)

Supervisor - Asset Management

Maximus is looking for a Supervisor - Asset Management in support of the Helpdesk and IT Support Program. The Supervisor Asset Management will lead a team that supports a highly dynamic environment, with hardware and software assets continuously being procured, refreshed, retired or moved. The team will establish and maintain tight controls on all asset inventories to avoid loss of equipment, disruptions to client operations and potential security breaches. The team will utilize rigorous ITIL-based asset management processes with automation tools to provide an accurate inventory, and knowledge that all assets have appropriate security and management controls in place. This is an onsite role at our Washington, D.C. location.

Essential Duties and Responsibilities :

• Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
• Ensure that all phases of desktop support including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
• Create and manage escalation procedures and ensures service levels are maintained.
• Develop information technology projects and provide strategic management and objectives for the department.
• Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
• Oversee the development, implementation, and administration of help desk staff training procedures and policies. Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination.

Minimum Requirements :

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary : $75,000.00

Maximum Salary : $90,000.00