Sales Engineer II (Cox Business)

Job Description

The Cox Business Sales Engineer II consults with and supports the sales team and network operations in selling complex telephony, data, video, wireless, and internet bandwidth solutions.

The Sales Engineer works with the largest and most complex prospective and existing business customers. Cox sells and delivers applications that best meet customers’ needs.

And collaborates with others team members to educate and consult with customers about how to select and use Cox services effectively.

The Sales Engineer coordinates technical aspects of service delivery with other members of the sales team, Product Management teams, and Network Operations / Commercial Engineering to help identify, develop, and implement new products.

The position works independently in the field 50% of the week or more and while at the Cox offices, works in a cubicle at a desk.

Most time is spent meeting with and supporting existing customers. The Sales Engineer will use a personal vehicle for extensive local travel (with travel reimbursement).

The role is part of a goal-driven, sales organization with pressure to grow revenue quickly. The Sales Engineer will manage their schedule and works on customers' premises.

• Meets with prospective and existing customers and with other members of the sales team to collect and analyze the information required to assess customers' communication needs in detail.
• Partners with other members of the Sales team and interfaces with customers and vendors to develop Cox Business proposals and associated technical specifications, and respond to RFPs, as needed to ensure their technical integrity.
• Designs how the customer's network fits with Cox network architecture. Partners with Network Ops / Commercial Engineering to ensure that design and specifications meet customer needs and to ensure network availability / serviceability before orders are finalized.
• Works with product managers and Network Ops / Commercial Engineering as an active member of product rollout teams to ensure the sales team's understanding of new products and to provide technical feedback to the product team, as appropriate.

Works with the test lab to ensure the feasibility of all new / custom products and solutions where applicable.

• Develops and delivers technical presentations to internal / external groups as needed.
• Supports the sales organization as the technical subject matter expert. Support may include attending sales calls, delivering technical portions of the sales presentation, explaining why Cox's proposed solution is the right one, and negotiating technical aspects of the proposal, as needed.

May attend vendor meetings and perform site surveys, as required.

Coordinates internal technical resources necessary to develop sales proposals and sales presentations, and respond to RFPs (e.

g., data ops, equipment vendors) on complex, high-end solutions.

• Provides technical assistance to customers, other members of the Sales team, and Project Managers to coordinate cutovers to Cox services to ensure a smooth and consistent customer installation experience.
• Cultivates consulting relationships with customers, forming relationships at multiple levels to provide appropriate solutions and develop future business opportunities.

Meets with customers as needed to review their accounts. Maintains in-depth knowledge of their business and changing technical needs makes changes and solves problems as required. Educates customers.

• Monitors network, traffic, and trunk utilization and makes recommendations to ensure optimization of customers' voice and data network and identify opportunities for upselling (where the capability exists).
• Maintains documentation of customers' voice and data network, as required.
• Attends job-related training to increase knowledge of Cox and competitor telephony, data, and video services / solutions, customer premise equipment, networking, consultation, negotiation, and sales skills attends strategic and / or development meetings with Sales management.
• Participates in internal meetings to create product packages, communicate and coordinate sales projects with other internal parties, implement new products, solve problems, and keep up-to-date with information about Cox.

QUALIFICATIONS Minimum

• BS / BA degree in a related discipline with 4 years of experience in a related field,
• OR an MS / MA degree in a related discipline with 2 years of experience in a related field
• OR 8 years of experience in a related field
• 3 years of telecommunications (telephony, data, and video) engineer or sales engineer experience
• Valid driver's license, good driving record, reliable transportation
• Requires completion of Cisco Certified Network Associate (CCNA)
• Excellent communication skills, verbal and written; must communicate effectively in a professional manner
• Strong problem-resolution and conflict-management skills
• Working knowledge of Microsoft Windows operating systems
• Strong working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies
• Understanding of IP addressing and subnets, routing protocols, firewalls, and load balancing
• Strong understanding of security solutions (IPS / IDS, SIEM, Identity Management, etc.)
• Working knowledge of compliance frameworks (SOC, PCI, HIPAA, etc)
• Familiarity with desktop virtualization, M365
• Strong interpersonal skills; must work effectively with associates; be a team player
• Demonstrated technical sales and leadership skills
• Superior multitasking, organization, and prioritization skills
• Strong MS Office and Visio Skills
• Must project a high degree of confidence and creativity
• Must display a willingness to learn and be self-motivated
• Demonstrate a positive, can-do attitude

Preferred

• Experience in the telecommunications industry desired
• 3 years of business-to-business outside sales or sales engineer experience
• Experience designing and configuring multi-cloud and / or hybrid solutions using Microsoft Azure, AWS, and / or Google Cloud Platform (GCP)

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations;

seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers.

From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.