Enrollment Specialist

The Enrollment Specialist position is responsible for providing assistance to prospective, applied, and current students regarding information related to assessment and testing, payment options, registration, and college and campus resources.

This position serves as one of the first points of contact for Ivy Tech students and is critical to their future success.

Major Responsibilities-

Assist prospective, applied, and current students covering a wide range of detailed information

Handle incoming inquiries for the Enrollment Center and ticket escalations

Assist students in completing the online processes including admissions applications, online orientation, helping them access information in MyIvy, IvyLearn, and other online platforms necessary for

Make appropriate referrals to the Financial Aid Office when necessary

Answer questions and assist with processes related to assessment test questions and / or reviewing assessment test scores

Escalate complex issues and questions to subject matter experts

Make appropriate referrals to other campus departments and campus resources including, but not limited to : Ivy + Career Link, , Advising, Tutoring, and Academics

All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards

Some evening and / or weekend work required.

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

Work location : The individual will be required to work in person at one of our locations within the Columbus Service Area

Pay Range : $39,000-$41,000

Education, Experience And Other Requirements

Must be proficient with processes related to Admissions, Registration, Orientation, Assessment, enrollment, and work effectively & efficiently to resolve escalated issues

Must have in-depth knowledge regarding various areas of the College

Associate degree required; Bachelor's degree preferred

Two years of relevant experience required

Prefer at least two years of direct experience in one or more of the following : registration, records, enrollment, , admissions, or higher education

Possess strong customer service and interpersonal skills

Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued

Ivy Tech Community College is an accredited, equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status.

As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions.

Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.