Fleet Training & Development Manager, Training Officer (NCS) - Department of General Services

Overview

Fleet Training & Development Manager, Training Officer (NCS) – Department of General Services | City of Baltimore

Posting date : 09 / 05 / 2025. This is a non-civil service position with a salary range of $74,803.00 – $119,684.00 annually.

Summary

The Fleet Training & Development Manager is responsible for designing, implementing, and managing a comprehensive training program to support Baltimore City's fleet of over 5,000 vehicles and equipment across 27+ customer agencies. This role ensures that fleet technicians and agency operators receive high-quality, up-to-date training that improves efficiency, enhances safety, and reduces repair costs. The role collaborates with Original Equipment Manufacturers (OEMs), third-party vendors, and agency leadership; oversees the City's Fleet Academy; and fosters a culture of continuous learning and operational excellence.

Essential Functions

• Provide clear direction and leadership to Division Chiefs and managers with limited oversight from the Deputy Director; advise on high-level, complex, and sensitive issues.
• Develop and administer the agency training program and budget; forecast resources; create a fleet-wide training calendar and virtual training catalog; integrate new technologies and best practices (including EV, telematics, and diagnostics).
• Lead the Fleet Academy in partnership with the Deputy Chief of Support Services; coordinate with OEMs and vendors to deliver specialized, hands-on, and virtual training.
• Establish systems to assess training effectiveness using feedback, data analysis, and performance metrics; monitor improvements in repair quality, cost reductions, and uptime.
• Lead safety-focused training initiatives; deliver seminars, toolbox talks, and emergency response drills; maintain current knowledge of safety certifications and industry standards.
• Manage training budgets and resources; seek funding and explore cost-sharing opportunities with vendors and partner agencies.
• Stay informed on industry trends (e.g., EV adoption, VR / AR training); promote continuous improvement and modern training delivery methods.
• Collaborate with Agency leadership and other City divisions; participate in EOC during emergencies; represent the Agency on committees and projects as needed.

Minimum Qualifications

Preferred Qualifications

Knowledge, Skills, and Abilities

Additional Information

Job Details

J-18808-Ljbffr