Hines is hiring : Community Manager - Multifamily in Walnut Creek

Join to apply for the Community Manager - Multifamily role at Hines

This range is provided by Hines. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $86,000.00 / yr - $92,000.00 / yr

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

Join the team at The Rise in Walnut Creek. As a Community Manager for Multifamily with Hines, you will be responsible for managing the daily operations of an assigned property including managing the team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Hines’s policies and procedures. Responsibilities include, but are not limited to :

Provides leadership and support to team members, ensuring each role has the tools and resources to meet and / or exceed their expectations. Promotes a collaborative, team work mindset.

Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns

Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports

Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance

Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund

Oversees the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease

Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues

Ensures the property’s maintenance team members comply with the Hines standards with respect to responding and completing resident service requests

Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal

Assists in managing the client / owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed

Qualifications

Minimum Requirements include :

High school diploma or equivalent from an accredited institution is required; college degree is a plus

Two or more years of experience as a residential community / property manager required

Experience with property management software preferred; Entrata experience a plus

Proficiency in Microsoft Office and property management software in order to complete required reports

Excellent verbal and written communication skills

Work indoors approximately 95% of the time and outdoors 5% of the time

Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms

On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings

Ability to lift up to 25lbs

Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters

Transfer properties and work overtime as business needs deem appropriate

Ability to work a flexible schedule including weekends and holidays

Compensation : $86,000 - $92,000 + bonus

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

We are an equal opportunity employer and support workforce diversity.

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