Customer Service Representative

Job Opportunity At Owens & Minor

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products, and services across the full continuum of care. Customersand their patientsare at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include : medical, dental, and vision insurance, available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

The anticipated pay range for this role is $20.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education, and location.

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

Core responsibilities include : reviewing and processing orders via fax and electronic platforms, making outbound calls to patients and referrals as needed, utilizing tools and resources to assist in order entry, using full product knowledge of Byram therapies to service patients, communicating effectively with patients, teammates, healthcare professionals, and the sales team, consistently meeting required key performance indicators (KPIs), and performing other duties as required.

Qualifying experience includes : a high school diploma or equivalent required, 1-2 years of customer service experience required, call center experience preferred, excellent written and verbal communication skills, proficiency with MS Office and the ability to navigate multiple platforms, ability to learn our brand products and therapies, strong customer service skills with the ability to resolve patient concerns, and demonstrating soft skills to enhance patient experience.

If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state, or local law.