Position Overview :
The Educational Institution is seeking two dynamic and customer-focused Client Services Technicians to join our team for a crucial migration project.
As we transition approximately 3,900 user mailboxes from a legacy on-premises mail system (Cyrus IMAP) to corporate Gmail, these technicians will play a pivotal role in ensuring a smooth transition for our end-users.
The positions are project-based, with an initial contract duration of 6 months, extendable based on project needs.
Key Responsibilities :
Client Configuration Support : Assist end-users with configuring email clients before, during, and after the migration process.
This includes but is not limited to Outlook for PC / Mac, Thunderbird, and Apple Mail.
Training and Support : Provide high-level training sessions and answer user queries related to the migration and email client usage.
Conduct training sessions in person and via virtual platforms such as Zoom or phone support.
- Troubleshooting and Issue Resolution : Address technical issues and concerns raised by end-users regarding email client functionality, ensuring timely resolution and minimal disruption.
- Client Engagement : Maintain strong client engagement and communication throughout the migration process, ensuring end-users are informed and supported at every stage.
- Documentation : Document client configurations, issues encountered, and resolutions provided to create a knowledge base for future reference.
Qualifications :
- Previous experience in desktop support or similar roles, with a strong emphasis on client engagement and support.
- Proficiency in Google Workspace (formerly G Suite) and / or Office 365, with a solid understanding of email system configurations.
- Familiarity with a variety of email clients, including Outlook for PC / Mac, Thunderbird, and Apple Mail.
- Excellent communication skills, both verbal and written, with the ability to effectively communicate technical concepts to non-technical users.
- Strong problem-solving skills and the ability to troubleshoot technical issues independently.
- Flexibility to adapt to changing project requirements and priorities.
Additional Information :
- This position is project-based and tied to the migration project timeline, with an initial contract duration of 6 months.
- Technicians will report to Your Name / Position , who will oversee the migration project.
- The role may require occasional travel to provide in-person support to end-users.
- Candidates must be willing to undergo training on specific tools and processes related to the migration project.
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