Job Description
Job Description
The Director, Human Resources serves as a strategic and operational HR leader for Gordon Ramsay North America, overseeing all core HR functions including employee relations, compliance, payroll, benefits, and policy administration across a growing portfolio of owned restaurants. This role partners closely with the SVP HR to deliver consistent and compliant practices across all U.S. markets. The Director plays a key role in reinforcing company culture, mitigating risk, and supporting operational growth objectives while leading and developing HR team members.
Key Responsibilities :
Employee Relations & Compliance
- Manage employee relations matters, including investigations, disciplinary actions, and performance improvement plans.
- Deliver consistently, risk contained and legally compliant handling of employee issues.
- Partner with the SVP HR on high-risk cases, claims, and compliance inquiries.
- Maintain expertise in federal, state, and local employment laws (FLSA, FMLA, ADA, EEO, and paid leave).
- Conduct regular HR compliance audits to ensure accurate documentation and wage practices.
- Take a strategic approach to maintaining policies are current, compliant, and consistently applied.
- Lead rollout of new policies and related training, reinforcing company values and a respectful, high-performing workplace culture.
HR Operations
Manage accurate and timely multi-state payroll administration with the Payroll Manager.Confirm proper reconciliation, reporting, and compliance with wage, tax, and benefit regulations.Oversee benefits administration, including enrollments, renewals, and employee inquiries for compliance, and delivering clear communication.Partner with SVP HR and Finance on annual renewals, vendor management, and cost optimization.Maintain HRIS data integrity (UKG / UltiPro) and deliver workforce reporting dashboards (turnover, headcount, labor costs).Talent ManagementAct as business partner to corporate and restaurant leadership teams in policy administration and implementation of human resources initiatives.Collaborate with the L&D Manager and HRBP to identify training needs, strengthen leadership capability, and support succession planning.Lead performance management cycles and coach leaders on goal setting and accountability.Qualifications :
10+ years of HR experience, including 3+ years in a leadership or multi-unit generalist roleBroad HR generalist expertise in employee relations, compliance, payroll, and benefitsHospitality, restaurant, or retail industry experience strongly preferredProven ability to manage complex, multi-state employee relations issuesExperience with HRIS and payroll systems (UKG / UltiPro preferred)Strong emotional intelligence and business acumenTravel : 10–15% as neededWhat’s in it for you :
Competitive salary401 (k)Insurance – Medical, Dental & VisionFlex TimeEmployee Assistance Program offering counseling, assistance for personal, financial, and legal issues, self-help resource benefits,           personal and professional coaching, wellness benefits, and much more!Access to our world-class training & development opportunities globallyWork with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environmentA fantastic staff discount in US & UK restaurantsDiscount for your Friends & Family in all US & UK RestaurantsIf you’d like to develop your career in a best-in-class global restaurant business - apply today
We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.
At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.
We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.