Associate Consultant (Hybrid)

Seeking an experienced technical consultant to develop hands-on skills and technical proficiency to grow into a future consultant position in Austin, TX. The ideal candidate will have a Bachelor's degree or equivalent in Computer Science or related field and familiarity with modern operating systems.

Role

The Associate Consultant completes critical infrastructure management tasks, provides Tier 1 and Tier 2 support to clients and configures new computers for deployment. This role assists Sigma consultants in the completion of various skill / experience-appropriate tasks both in-house and at our clients' offices, including new computer / device installation, peripheral connections and networking cabling. Other work includes assembling equipment quotations, monitoring alert conditions and interfacing with Sigma vendors.

Responsibilities

• Using a range of reporting tools, evaluate alerts and sub-optimal conditions and escalate to appropriate Consultant.
• Provide daily inspection of upcoming expiry items and communicate with appropriate Consultants.
• Based on predefined schedules, complete client infrastructure management tasks.
• Visually inspect server patch status, backups, logs, anti-virus, email and hardware checks.
• Provide automated remote monitoring of backups, ping status, disk space, etc.
• Under Consultant direction and following client-specific procedures, unpack, patch and test new client computers (workstations and laptops). If required, install various software applications including Microsoft Office.
• Deliver, install and test computers, peripherals and other devices as directed by Consultant.
• As directed, take ownership for resolving Tier 1 and Tier 2 support requests, including; virus scans / removals, password resets and device problems (printers, mice, monitors).
• Ensure equipment and parts are well organized, identified and easily accessible.
• Enter tickets for time spent on both client and Sigma (internal) work.
• Seek assistance in solving client problem from sponsoring Consultant and if unable to quickly determine course of resolution, escalate to Consultant or VP, Operations.

Requirements

Preferred Technical Skills / Knowledge

Benefits

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