InTune Support Specialist

JOB TITLE : InTune Support Specialist JOB LOCATION : Boston MA - hybrid WAGE RANGE

• : $40-42 / hr. JOB NUMBER : IT26252INF JOB DESCRIPTION : ​ User Support : Provide first-level support to end-users encountering problems with Intune devices, applications, and policies. Endpoint Enrollment : Assist with the enrollment of new devices into Intune, ensuring they are configured correctly for company use. Application Management : Help users with installing, updating, and troubleshooting applications deployed through Intune. Security Policies : Assist in implementing and troubleshooting security policies, including conditional access and compliance settings. Profile Configuration : Aid in setting up user profiles, email accounts, and device settings in compliance with organizational requirements. Remote Troubleshooting : Provide remote assistance to resolve technical issues on Intune-managed devices. Documentation : Maintain detailed records of support interactions, resolutions, and common issues to create a knowledge base. User Training : Educate end-users on best practices for using Intune-managed endpoints and applications. Collaboration : Collaborate with Tier 3 support team for complex issues that require escalation. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
• While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to : job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life / short term disability / whole life / term life / accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.