Project Manager, Selling & Experience

Project Manager, Selling & Experience

Full time Two Folsom, San Francisco, CA, US 94105

Born from two California creatives fueled by their explorer spirits, Banana Republic has repositioned itself as a premium, experiential lifestyle brand for today's modern world. Designed for a life where anything is possible, we use the finest materials with the latest fabric innovations to create timeless, versatile clothing, jewelry, shoes and handbags. Through our home and art collections, we extend beyond apparel and are a part of our customers' lives at home.

We are creating memorable, immersive experiences online and in-store that build lasting relationships and solve our customers' lifestyle needs. Our team is made up of passionate and curious storytellers who are pushing the boundaries to deliver consistent, quality product through an elevated customer experience. Sound interesting? Join us as on the BR journey as we create what's next.

About the Role

The Selling & Customer Experience Project Manager will play a key role in driving innovative customer experience constructs and strategies across Banana Republic, with a primary focus on enhancing the customer experience and creating life-long customer loyalty. This individual will partner closely with the Selling & Customer Experience Director and Regional Sales & Experience Managers to deliver cutting-edge tools and resources that will be used in-store to drive customer engagement and long-term clients. The role will involve analyzing the effectiveness of current customer experience constructs, identifying opportunities for innovation, and staying ahead of the latest trends in customer engagement to create actionable recommendations. The individual in this role will also contribute to the planning and execution of new technology, development and rollout of tools and resources to stores teams and work cross-functionally with senior leaders across the organization.

What You'll Do

• Lead the design, development, and implementation of innovative tools and resources which will enhance our in-store teams' ability to engage with the customer and increase brand loyalty at Banana Republic.
• Work with the Merchant team and Store Leadership to create and execute forward-thinking loyalty strategies that drive customer engagement and retention in our stores.
• Continuously monitor, analyze, and iterate on the effectiveness of current selling tools, resources and programs, identifying areas for improvement and innovation to meet evolving customer expectations and achieve sales growth in our stores
• Analyze the performance of existing selling tools and resources, identifying key areas of opportunity for growth, optimization, and innovation
• Use both quantitative and qualitative data to assess product education and selling tools and resources success and develop actionable insights that can be applied to enhance clienteling offerings
• Develop and communicate clear, data-backed recommendations to senior leadership, driving business and customer-centric decision-making
• Stay abreast of the latest trends, technologies, and innovations within the customer experience and retail space, ensuring that Banana Republic stays ahead of the curve
• Work with the Selling & Customer Experience Director to leverage emerging client acquisition trends and technologies to develop new clienteling and selling constructs, tools and resources, and experiences that align with brand and customer needs
• Conduct competitive and market research to identify best practices, potential threats, and growth opportunities within our selling and customer experience organization
• Serve as a strategic partner across the organization, working closely with various departments (e.g. Product, Marketing, Store Leadership) to ensure alignment and integration of selling and clienteling strategies
• Create clear and compelling presentations that effectively communicate findings, insights, and strategic recommendations to executive leadership

Who You Are

Benefits at Banana Republic

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity. Salary Range : $90,100 - $119,400 USD Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.