Job Description
Step into the dynamic role of Security Assistant Account Manager at GardaWorld!
Join our dynamic team as an Assistant Account Manager in Oakland, CA, where you'll play a pivotal role in maintaining exceptional performance on-site at one of our key accounts. You'll handle client issues, communicate with key contacts, and build strong relationships to enhance the client's security services. Your responsibilities include updating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports. You'll also guide our customers through projects and deliver detailed presentations, showcasing your expertise in security services.
Be the driving force behind our client's success and join us in delivering unparalleled security services and strategic management. Your dedication will ensure our security services consistently exceed client expectations.
What's in it for you :
- Work Location : Oakland, CA
- Competitive Salary : $86,000 / year
- Set Schedule : Monday through Friday, 9 : 00 a.m. to 5 : 00 p.m. This position may require long hours and weekend work.
- Comprehensive Benefits : Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
- Career Growth : Career growth opportunities at GardaWorld
Your Responsibilities as an Assistant Account Manager :
Collaborate closely with the Account Manager to support daily operations and ensure client satisfaction.Support the Account Manager in resolving client and team-related issues and emergencies.Maintain consistent communication with key client contacts and local GardaWorld Branch Teams.Assist in building and nurturing strong relationships with principal accounts.Contribute to the continuous improvement of client security programs.Help monitor and achieve contracted KPIs.Participate in integration projects, contract reviews, RFP processes, and client onboarding.Prepare and deliver presentations tailored to client needs.Update and maintain business systems and databases (CRM, ERP).Assist in reviewing MSA compliance across branch and site operations.Help develop and assess security and crisis management plans.Support client billing processes, including tracking DSO and overdue payments.Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) accurate and up to date.Compile and analyze data for internal reporting.Collaborate with the local branch and executive sponsor to provide accurate pricing estimates.Draft reports, client communications, instructional materials, and operational guidelines.Assist in financial forecasting and margin analysis.Your Qualifications :
At least three (3) years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.Ability to pass and ace, an extensive screening process.Great leadership and problem-solving skills, able to handle multiple tasks at once.Good at building relationships, communicating, and paying attention to details.Professional, self-driven, and skilled in using Microsoft Office and CRM software.Positive, energetic, and good at strategic thinking and financial planning.Experienced in managing projects and staying calm under pressure.Honest and ethical, aligning with our company's values.Skilled in writing reports, client communications, and instructional materials.Experienced in financial planning and understanding profit margins.Good at handling challenges and managing stress effectively.Excellent at written and verbal communication, customer service, and project management.GardaWorld : Make the World a Safer Place
In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.
GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.
It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.