DUTIES AND RESPONSIBILITIES
Field Support / Site Visits
- Manage efficient scheduling and execution of assigned site visits
- Perform field repairs, glass replacements, operational adjustments and repairs on windows and doors
- Conduct field evaluations and inspections
- Communicate outcome and update information in CRM as needed
- Provide quality feedback when required
Diagnostic / Technical Support
- Manage a weekly assigned office and travel schedule to support a team of Technical Specialists
- Help manage a diagnostic claims queue by researching and investigating each claim to determine best course of action to resolve complaint
- Communicate to parties involved as needed to assure customer satisfaction
- Update CRM data system with all claim information
Others
- Maintain company provided vehicle
- Manage parts inventory to improve 1st touch closure rate on site visits
- Occasionally travel outside the normal coverage area to support large service projects
Qualifications
- High School Diploma or equivalent
- Knowledge of basic mechanical skills and basic understanding of residential construction of windows and doors is preferred, but not required
- 1-2 years general construction or building products installation experience
- 1-2 years fenestration manufacturing or installation experience
- Valid State driver’s license with an exceptional driving record
- Must be able to interact with customers and contractors in a professional manner
- Basic understanding of computers
- Strong communication skills are required
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